Green Information System Adoption and Sustainability: A Case Study of Select Indian Banks
This paper investigates the Critical Success Factors (CSFs) for successful adoption and implementation of Green Information System (Green IS) in organizations. Extensive literature review conducted to identify the CSFs and these CSFs are validated through
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Abstract. This paper investigates the Critical Success Factors (CSFs) for successful adoption and implementation of Green Information System (Green IS) in organizations. Extensive literature review conducted to identify the CSFs and these CSFs are validated through case studies of two Indian banks- State Banks of India (SBI) and Housing Development Finance Corporation Limited (HDFC). Nineteen CSFs are identified, namely: Leaders Obligation, Environment Changes, Industry’s Vision and Strategy, Resource Allocation, Expert Selection, Communication, Conflicts Resolution, Standard Adoption, Human Resource Induction and Training, Efficient Organization Structure, Cost-Benefit Analysis, Inspection/Audits, Financial Support, Technological Advancement, Customer Demand, System Integration, Rivalry Pressure, Awareness, and Government Policies. An interrelationship among these nineteen CSFs is established and a model is developed for effective Green IS implementation. Interpretive Structural Modeling (ISM) used to develop the model with the opinion of IT Experts and academicians. Moreover, this paper explores sustainability issues of Green initiatives. This study will enrich existing literature and assists researchers and policy makers in this area. Keywords: Green information system Green IS adoption process Green IS CSFs Green banking ISM
Sustainability
1 Introduction “We don’t inherit the environment from our ancestors; we borrow it from our children”.
Stated by a renowned ecologist David Brower [11] indicating the necessity of Green initiatives adoption and its sustainability. While information system and information technology are the sources of industry/country growth, but on the other hand it is responsible for Greenhouse Gases (GHGs) emission contributing 1.6 % share of total emission and expected to be account for 2 % by 2020 [20]. It is required to use the IT/IS resources in a power competent and cost-effective manner [18, 70], thus Green IS/IT emerged as an essential strategic tool to reduce organizations carbon footprints [12, 14, 67] resulting in conservation of natural resources and the environment. The increasing demand of green product/services, public and consumers awareness towards for environmental issues [1, 24, 53] and restricted policies over manufacturing and © IFIP International Federation for Information Processing 2016 Published by Springer International Publishing Switzerland 2016. All Rights Reserved Y.K. Dwivedi et al. (Eds.): I3E 2016, LNCS 9844, pp. 292–304, 2016. DOI: 10.1007/978-3-319-45234-0_27
Green Information System Adoption and Sustainability
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providing eco-friendly products/services [50] encourages public and private organizations to manage their activities’ impact on the environment and to achieve good reputation with avoiding additional expenditure [66]. Banking sector, being the less pollutant industry, is observing increasing rate of GHGs emission due to the massive use of electronic equipments and appliances [65]. These issues necessitate the adoption of Green ini
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