Handbook of Service Description USDL and Its Methods
With the growth in number and sophistication of services widely available, there is a new urgency for comprehensive service descriptions that take into account both technical and business aspects. The last years have seen a number of efforts for best-of-b
- PDF / 13,211,644 Bytes
- 554 Pages / 439.37 x 666.14 pts Page_size
- 1 Downloads / 213 Views
Alistair Barros • Daniel Oberle Editors
Handbook of Service Description USDL and Its Methods
Editors Alistair Barros Queensland University of Technology Brisbane, Australia [email protected]
Daniel Oberle SAP Research Karlsruhe, Germany [email protected]
ISBN 978-1-4614-1863-4 e-ISBN 978-1-4614-1864-1 DOI 10.1007/978-1-4614-1864-1 Springer New York Heidelberg Dordrecht London Library of Congress Control Number: 2012931929 © Springer Science+Business Media New York 2012 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
To my wife Kylie, and our beautiful babies, Marion, Thomas, Emily and Veronica — with love from Alistair
Preface
The Positioning of Services We are at the dawn of the long anticipated services revolution. To be sure, the notion of a service is hardly new, for services have been an ostensible feature of the way labor is organized to deliver consumer value since at least the shift to the postindustrial age. Indeed, services, together with goods, characterize the outputs of human organized systems, as understood by macroeconomics, no less. They have increased in prominence, under globalization and deregulation, as units of functionality that influence organizational restructures and outsourcing on a global scale. Look into most company ope
Data Loading...
