Internal Firm Factors: An Examination of Travel Companies Resource Base
The tourism industry is a major contributor to Caribbean economies such as Jamaica, Trinidad and Tobago, and the Bahamas. The industry employs 32.8, 8.5, and 52.5% of the population, respectively.
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Technology Adoption in the Caribbean Tourism Industry Analyzing Service Delivery in the Digital Age
Technology Adoption in the Caribbean Tourism Industry
Andrew Spencer
Technology Adoption in the Caribbean Tourism Industry Analyzing Service Delivery in the Digital Age
Andrew Spencer Tourism Product Development Company Kingston, Jamaica
ISBN 978-3-030-61583-3 ISBN 978-3-030-61584-0 (eBook) https://doi.org/10.1007/978-3-030-61584-0 © The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2021 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Contents
1
Introduction Challenges in the Industry The Research Context Methodology The Research Process Limitations and Impediments The Structure of the Book References
1 5 8 12 15 22 22 23
2
Leadership and Technology: Understanding Adoption Practices Diffusion and Adoption The Digital Divide Ownership and Leadership The Resource-Based View Emergent Frameworks References
27 38 52 59 67 70 73
3
Internal Firm Factors: An Examination of Travel Companies Resource Base Case Examples Firm Strategy Leadership and Strategy Formulation References
87 92 95 98 108 v
vi
CONTENTS
4
External Factors: The Digital Divide, Closing the Gap Culture and Leadership The Digital Divide References
5
Transactional and Transformational Leaders: Their Influence on Technology Intellectual Stimulation Leadership and Strategy Transactional vs. Transformational: Leadership Characteristics for Technology Adoption Leadership Background Risk Taking and the Owner-Manager Leadership Characteristics for Technology Adoption (Owner-Managed, Small Firms) Education Previous Work Experience
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