Internal Factors Affect Knowledge Management and Firm Performance: A Systematic Review
The research paper sets out to prepare a systematic review of one of the essential terms in any organization, which is knowledge management (KM) and firm performance (FP). The research aimed to learn more about the relationship between the KM and FP. This
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University of Sharjah, Sharjah, UAE Faculty of Business, University of Jordan, Amman, Jordan 3 Amman Arab University, Amman, Jordan 4 Research Institute of Sciences and Engineering, University of Sharjah, Sharjah, UAE [email protected]
Abstract. The research paper sets out to prepare a systematic review of one of the essential terms in any organization, which is knowledge management (KM) and firm performance (FP). The research aimed to learn more about the relationship between the KM and FP. This systematic review coved 41 articles published between 2010–2020 and come from different databases like ProQuest, Emerald, ScienceDirect, Taylor & Francis, and Google Scholar. The results filtered by a set of inclusion and exclusion criteria. The more frequency factors will be highlighted as the main findings for future study. A proposed framework can be defined in that stage for future research. After that, a comprehensive analysis will determine the 41 articles and answers the five research questions. The main finding in this research knowledge management positively related to firm performance. Many factors affect this relation like organization learning, intellectual capital, human resources management, information technology, soft total quality management, knowledge management practice, strategy, structure. Keywords: Systematic review Knowledge Management performance Organization Performance
Firm
1 Introduction Knowledge management is a process that takes place within the organization, which helps to find information and knowledge like creating knowledge and sharing it [1, 2]. Its plays an essential role in many administrative activities like solving problem, coming up with a new idea and help the decision-maker to decide their decision [3–6]. There are many benefits of using knowledge management in firms. First, they used it as wealth generated tool. Second, rediscover that human resources as the leading and essential resource of knowledge management. Third good knowledge management practices will support the firm to remain in the competition with others in the markets [7]. [8] argued that knowledge management as a concept is very complicated because © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021 A. E. Hassanien et al. (Eds.): AISI 2020, AISC 1261, pp. 632–643, 2021. https://doi.org/10.1007/978-3-030-58669-0_57
Internal Factors Affect Knowledge Management and Firm Performance
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its exit in the human mind; it’s not easy to understand others as the knowledge is contextualized and customized [4, 9]. Some researchers used different terms to connect it with the study knowledge management, like knowledge-based [10], knowledge management capability [11], strategic knowledge management [12], tract and explicit knowledge [13], knowledge management practice and systems [14] and Knowledge management capabilities [15].
2 Literature Review 2.1
Research Questions
This systematic review is focusing on the relationship between knowledge management
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