Job Competencies of Border Security Officers in Singapore
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Job Competencies of Border Security Officers in Singapore Y. S. D. Chia 1 & W. C. Heng 1 & L. Y. Goh 1 & C. H. J. Ang 1
# Society for Police and Criminal Psychology 2019
Abstract Border security officers are a country’s first line of defense against undesirable people, cargo, and conveyances. Operational lapses could therefore greatly undermine the safety and security of the country. As such, informed understanding of border security officers’ competencies is crucial to ensure that the right individuals are selected for the job. An exploratory job analysis study was conducted with Singapore’s border security officers to identify the knowledge, skills, abilities, and other characteristics (KSAOs) essential for effective job performance. Data collection for this study includes collection of qualitative data on border security officers’ job functions, tasks, and KSAOs required. The information was subsequently compiled into a Job Analysis Survey (JAS), where officers were asked to rate the KSAOs in terms of their importance and frequency of use in border security work. Results indicated that the major job functions performed by non-supervisory officers include primary immigration clearance of travelers and goods, while those performed by supervisory officers include secondary clearance and people management. Analysis of the list of KSAOs derived from the Job Analysis results revealed that there was generally a large overlap of KSAOs essential for both non-supervisory and supervisory officers to perform their job well. Some differences were observed as well due to the slightly different nature of work undertaken by the two groups of officers. The results of the present study along with its implications were further explored in the paper. Keywords Job analysis . Singapore border security . Immigration . KSAOs . Selection . Exploratory study
Introduction Border security officers are responsible for the security at immigration checkpoints and serves as a country’s first line of physical defense against the infiltration of undesirable persons and cargo. Any lapses in border security operations could potentially result in the smuggling of undesirable individuals, drugs, weapons, and explosives which could pose a severe threat to the safety and security of the country. The important role that border security officers play thus calls for a need to ensure that the right individuals are recruited for the job— individuals who have the competencies required for border security work. In order to achieve this, a comprehensive understanding of border security officers’ job functions and requirements is key. A Job Analysis Study (JAS) was therefore conducted to explore the work of border security officers in
* C. H. J. Ang [email protected] 1
Personnel and Organisational Psychology Branch, ICA Psychological Services, 10 Kallang Road, #09-00, ICA Building, Singapore 208718, Singapore
Singapore and identify the knowledge, skills, abilities, and other characteristics (KSAOs) required.
Border Security in Singapore Singapore is
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