Leading with Emotional Intelligence Effective Change Implementation
Drawing on research into leadership and emotional intelligence, this book presents a framework that can lead to effective change implementation. Set against a backdrop of increasing complexity, volatility and uncertainty, the book responds to the need for
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LEADING WITH EMOTIONAL INTELLIGENCE Effective Change Implementation in Today’s Complex Context
Leading with Emotional Intelligence
Malcolm Higgs • Victor Dulewicz
Leading with Emotional Intelligence Effective Change Implementation in Today’s Complex Context
Malcolm Higgs Southampton Business School Southampton United Kingdom
Victor Dulewicz Henley Business School Greenlands, Oxfordshire United Kingdom
ISBN 978-3-319-32636-8 ISBN 978-3-319-32637-5 DOI 10.1007/978-3-319-32637-5
(eBook)
Library of Congress Control Number: 2016946666 © The Editor(s) (if applicable) and the Author(s) 2016 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Palgrave Macmillan imprint is published by Springer Nature The registered company is Springer International Publishing AG Switzerland
Contents
1
Introduction
2
The Importance of Emotional Intelligence
13
3
Does Emotional Intelligence Make a Difference?
33
4
Measuring Emotional Intelligence
43
5
Can Emotional Intelligence be Developed?
51
6
Developments in Leadership Thinking
75
7
The Leadership Context
105
8
A Model of Emotionally Intelligent Leadership
129
9
Developing Emotionally Intelligent Leadership
149
1
v
vi
Contents
10
Emotionally Intelligent Leadership Teams
173
11
Emotionally Intelligent Leadership and Organisations
195
12
Concluding Thoughts
223
Appendix A: Sample LDQ Report
237
Index
259
List of Figures
Fig. 2.1 Fig. 2.2 Fig. 2.3 Fig. 2.4 Fig. 5.1 Fig. 5.2 Fig. 5.3 Fig. 6.1 Fig. 6.2 Fig. 6.3 Fig. 8.1 Fig. 9.1 Fig. 9.2 Fig. 10.1 Fig. 10.2 Fig. 10.3 Fig. 11.1 Fig. 11.2 Fig. 11.3 Fig. 11.4 Fig. 11.5
The rational and emotional aspects of corporate strategy Dynamics of emotional intelligence Comparison of emotional intelligence elements Balance in emotional intelligence Development framework Aspirational vs incremental Prioritising change The leadership requirement The dynamics of leadership An emerging model of effective leade
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