Lean Culture in Higher Education Towards Continuous Improvement
This book deepens the understanding of cultural conditions for implementing organizational and process changes in higher education institutions. Developing the humanistic and critical trend in Lean management research, it aims to define the notion and mat
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Lean Culture in Higher Education Towards Continuous Improvement
Lean Culture in Higher Education
Justyna Maciąg
Lean Culture in Higher Education Towards Continuous Improvement
Justyna Maciąg Institute of Public Affairs Jagiellonian University Kraków, Poland
ISBN 978-3-030-05685-8 ISBN 978-3-030-05686-5 (eBook) https://doi.org/10.1007/978-3-030-05686-5 Library of Congress Control Number: 2019931938 © The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
To Ania, Kasia, Asia and my Parents.
Preface
Observations of the higher education sector indicate that despite numerous attempts at reforms, universities change more slowly than is expected by their stakeholders. A considerable emphasis is put on changes in the organisational and technical spheres, while too little attention is paid to their social dimension, including organisational culture. Changes are usually implemented on a top-down basis, hence they are met with misunderstanding and resistance on the part of university employees. Therefore, more and more higher education institutions make use of the change philosophy, methods, and tools offered by the concept of Lean Management. They believe that Lean Management has the potential for change in higher education organisational culture towards the continuous improvement of the processes which create value for stakeholders. A true change in a university management model is possible only if the new approach becomes a part of a given school’s organisational culture, culture of everyday work manifesting itself in employees’ proper behaviours and at
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