Lean Six Sigma in Banking Services Operational and Strategy Appl
This book explores a range of prospective avenues, models, and operational and strategic approaches to Lean Six Sigma (LSS), a contemporary Continuous Improvement (CI) practice for achieving a quality-based competitive edge in organisations. Lean Six Sigm
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Vijaya Sunder M L. S. Ganesh
Lean Six Sigma in Banking Services Operational and Strategy Applications for Theory and Practice
Future of Business and Finance
The Future of Business and Finance book series features professional works aimed at defining, describing and charting the future trends in these fields. The focus is mainly on strategic directions, technological advances, challenges and solutions which may affect the way we do business tomorrow, including the future of sustainability and governance practices. Mainly written by practitioners, consultants and academic thinkers, the books are intended to spark and inform further discussions and developments.
More information about this series at http://www.springer.com/series/16360
Vijaya Sunder M • L. S. Ganesh
Lean Six Sigma in Banking Services Operational and Strategy Applications for Theory and Practice
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Vijaya Sunder M Operations Management Indian School of Business Hyderabad, Telangana, India
L. S. Ganesh Department of Management Studies Indian Institute of Technology Madras Chennai, Tamil Nadu, India
ISSN 2662-2467 ISSN 2662-2475 (electronic) Future of Business and Finance ISBN 978-981-15-3819-3 ISBN 978-981-15-3820-9 (eBook) https://doi.org/10.1007/978-981-15-3820-9 © Springer Nature Singapore Pte Ltd. 2020 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Singapore Pte Ltd. The registered company address is: 152 Beach Road, #21-01/04 Gateway East, Singapore 189721, Singapore
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Foreword
I have been in the banking and financial services field for close to three decades now. During this period, I have witnessed the way in which the banks and financial organizations have evolved. The organizations have become more hybrid and complex, with a transformed focus on customer and cost.
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