Making e-Government Work: Learning from the Netherlands and Estonia
Countries are struggling to develop data exchange infrastructures needed to reap the benefits of e-government. Understanding the development of infrastructures can only be achieved by combining insights from institutional, technical and process perspectiv
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		    Sara Hofmann · Csaba Csáki · Noella Edelmann · Thomas Lampoltshammer · Ulf Melin · Peter Parycek · Gerhard Schwabe · Efthimios Tambouris (Eds.)
 
 Electronic Participation 12th IFIP WG 8.5 International Conference, ePart 2020 Linköping, Sweden, August 31 – September 2, 2020 Proceedings
 
 Lecture Notes in Computer Science Founding Editors Gerhard Goos Karlsruhe Institute of Technology, Karlsruhe, Germany Juris Hartmanis Cornell University, Ithaca, NY, USA
 
 Editorial Board Members Elisa Bertino Purdue University, West Lafayette, IN, USA Wen Gao Peking University, Beijing, China Bernhard Steffen TU Dortmund University, Dortmund, Germany Gerhard Woeginger RWTH Aachen, Aachen, Germany Moti Yung Columbia University, New York, NY, USA
 
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 More information about this series at http://www.springer.com/series/7409
 
 Sara Hofmann Csaba Csáki Noella Edelmann Thomas Lampoltshammer Ulf Melin Peter Parycek Gerhard Schwabe Efthimios Tambouris (Eds.) •
 
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 Electronic Participation 12th IFIP WG 8.5 International Conference, ePart 2020 Linköping, Sweden, August 31 – September 2, 2020 Proceedings
 
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 Editors Sara Hofmann University of Agder Kristiansand, Norway
 
 Csaba Csáki Corvinus University of Budapest Budapest, Hungary
 
 Noella Edelmann Danube University Krems Krems, Austria
 
 Thomas Lampoltshammer Danube University Krems Krems, Austria
 
 Ulf Melin Linköping University Linköping, Sweden
 
 Peter Parycek Danube University Krems Krems, Austria
 
 Gerhard Schwabe University of Zurich Zurich, Switzerland
 
 Efthimios Tambouris University of Macedonia Thessaloniki, Greece
 
 ISSN 0302-9743 ISSN 1611-3349 (electronic) Lecture Notes in Computer Science ISBN 978-3-030-58140-4 ISBN 978-3-030-58141-1 (eBook) https://doi.org/10.1007/978-3-030-58141-1 LNCS Sublibrary: SL3 – Information Systems and Applications, incl. Internet/Web, and HCI © IFIP International Federation for Information Processing 2020 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to		
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