Moving to the Cloud Corporation How to face the challenges and harne

Drawing on an international survey of over 1,000 business and executives, this book provides a management perspective on cloud technology. It outlines the need to know information for strategic decisions on cloud technology including its capabilities, how

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Moving to the Cloud Corporation How to face the challenges and harness the potential of cloud computing

Leslie Willcocks Professor of Technology Work and Globalization, London School of Economics and Political Science, London, U.K. Will Venters Lecturer in Information Systems, London School of Economics and Political Science, London, U.K. Edgar A. Whitley Reader in Information Systems, London School of Economics and Political Science, London, U.K.

© Leslie Willcocks, Will Venters and Edgar A. Whitley 2014 Softcover reprint of the hardcover 1st edition 2014*4#/oooo All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2014 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN 46733-4

ISBN 34747-3 (eBook)

DOI  This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress.

DEDICATION To Angela and Hannah – both are an inspiration.

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CONTENTS List of Tables and Figures About the Authors Introduction Acknowledgments Preface – Toward the Cloud-enabled Business

Chapter 1

Cloud in Context: Managing New Waves of Power

viii ix xi xxii xxiv

1

Chapter 2

The Technology Trajectory

20

Chapter 3

The Service Trajectory

44

Chapter 4

The Challenges

67

Chapter 5

Security and Privacy Concerns Revisited

87

Chapter 6

Cloud and the Diffusion of Innovation

102

Chapter 7

Management: Building the Retained Organization

125

Chapter 8

Cloud Futures – Changing the Form of Organ