Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data
This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about severa
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Rosa Arboretti · Arne Bathke Stefano Bonnini · Paolo Bordignon Eleonora Carrozzo · Livio Corain Luigi Salmaso
Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data 123
SpringerBriefs in Statistics
More information about this series at http://www.springer.com/series/8921
Rosa Arboretti • Arne Bathke • Stefano Bonnini Paolo Bordignon • Eleonora Carrozzo Livio Corain • Luigi Salmaso
Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data
123
Rosa Arboretti Department of Civil and Environmental Engineering University of Padova Padova, Italy Stefano Bonnini Department of Economics and Management University of Ferrara Ferrara, Italy Eleonora Carrozzo Department of Management and Engineering University of Padova Padova, Italy
Arne Bathke Natural Science University of Salzburg Salzburg, Austria Paolo Bordignon Department of Management and Engineering University of Padova Padova, Italy Livio Corain Department of Management and Engineering University of Padova Padova, Italy
Luigi Salmaso Department of Management and Engineering University of Padova Padova, Italy
ISSN 2191-544X ISSN 2191-5458 (electronic) SpringerBriefs in Statistics ISBN 978-3-319-91739-9 ISBN 978-3-319-91740-5 (eBook) https://doi.org/10.1007/978-3-319-91740-5 Library of Congress Control Number: 2018943287 © The Author(s), under exclusive licence to Springer International Publishing AG, part of Springer Nature 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Springer imprint is published by the registered company Springer International Publishing AG part of Springer Nature. The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
This book deals with problems related to the evaluation of customer satisfaction in very different contexts and in many diff
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