Perspectives in Operations Management Essays in Honor of Elwood S. B
In the fall of 1992 a conference honoring Elwood S. Buffa was held at the Anderson Graduate School of Management of the University of California, Los Angeles. This book is a collection of the work presented at that conference. The scholars who gathered to
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PERSPECTIVES IN OPERATIONS MANAGEMENT ESSAYS IN HONOR OF ELWOOD S. BUFFA
Rakesh K. Sarin, Editor
Paine Professor of Management Anderson Graduate School of Management, UCLA Los Angeles, California, U.SA.
Springer-Science+Business Media, LLC
Llbrary of Congress Cataloging-in-Publication Data Perspeetives in operations management : essays in honor of Elwood S. Buffa / Rakesh K Sarin, editor. p. em. Includes bibliographieal references. ISBN 978-1-4613-6387-3 ISBN 978-1-4615-3166-1 (eBook) DOI 10.1007/978-1-4615-3166-1 1. Production management. 1. Buffa, Elwood Spencer, 1923II. Sarin, Rakesh K TS155.P462 1993 658.5--de20 92-38951 CIP
Copyright © 1993 by Springer Science+Business Media New York Originally published by Kluwer Academic Publishers in 1993 Softcover reprint ofthe hardcover lst edition 1993 AII rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, meehanieal, photo-copying, record ing, or otherwise, without the prior written permission of the publisher, Springer-Science+Business Media, LLC. Printed on acid-free paper.
ELWOOD S. BUFFA
TABLE OF CONTENTS Introduction Rakesh K. Sarin
.................................... xi
Acknowledgments
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. xiii
Keynote Address Elwood S. Buffa
.................................... xv
I.
Strategic Issues in Operations Management ...............
1.
II.
Creating Value Through Operations: The Legacy of Elwood S. Buffa Morris A. Cohen and Paul R. KIeindorfer . . . . . . . . ..
1
3
2.
Modelling in Support of Continuous Improvements Towards Achieving World Class Operations Edward A. Silver ........................... 23
3.
Design for Supply Chain Management: Concepts and Examples Hau L. Lee ............................... 45
4.
Competing Through Quality: Perspectives and Research Directions Herbert Moskowitz . . . . . . . . . . . . . . . . . . . . . . . . . . 67
5.
Service Quality Deployment: Quality Service by Design Ravi S. Behara and Richard B. Chase ............. 87
6.
Strategic Role of Information in Services James A. Fitzsimmons ...................... 101
Operations Management Interfaces .................... 115 7.
The ManufacturinglMarketing Interface: Critical Strategic and Tactical Linkages Warren H. Hausman and David B. Montgomery .... 117
Vlll
III.
8.
Linking Technology and Business Strategies: A Methodological Approach and an Illustration Arnoldo C. Hax and Manuel No . . . . . . . . . . . . . . . 133
9.
Standardization and the Strategic Management of Technology Richard S. Rosenbloom . . . . . . . . . . . . . . . . . . . . . 157
10.
Research in Manufacturing Strategy: A Cross-Functional Perspective Uday S. Karmarkar . . . . . . . . . . . . . . . . . . . . . . . . 169
11.
A Decision Analysis Approach for Coordinating Design, Manufacturing and Marketing in New Product Decisions Rakesh K. Sarin . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Models for Production and Operation
