Phase 3: Process Improvement and Innovation

Process improvement and innovation is a key phase within process management that in recent years has become an essential way of ensuring changes in an organization’s structure and functioning in order to create a better, more competitive and successful en

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Nadja Damij Talib Damij

Process Management A Multi-disciplinary Guide to Theory, Modeling, and Methodology

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For further volumes: http://www.springer.com/series/10440

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Nadja Damij • Talib Damij

Process Management A Multi-disciplinary Guide to Theory, Modeling, and Methodology

Nadja Damij Faculty of Information Studies Novo Mesto Slovenia

Talib Damij Faculty of Economics University of Ljubljana Ljubljana Slovenia

ISSN 2196-8705 ISSN 2196-8713 (electronic) ISBN 978-3-642-36638-3 ISBN 978-3-642-36639-0 (eBook) DOI 10.1007/978-3-642-36639-0 Springer Heidelberg New York Dordrecht London # Springer-Verlag Berlin Heidelberg 2014 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)

Foreword 1

With great pleasure I read this book, which deals with the very important and complex problem of process management, something that affects all organizations and consequently everyone of us. It affects the customer who wishes to acquire a high-quality product or who applies for a certain approval or necessary document, the manager who is responsible for ensuring that a certain job is done in the best possible way, the patient who needs a medical examination as soon as possible, or the doctor whose concern is that the medical procedures are performed efficiently