Political Factors for the Adoption of Different Governance Models in the Provision of Public Services Under Web 2.0 Tech
This paper contributes to the current debate on Web 2.0 technologies and their implications for local governance through the analysis of the perceptions of policy makers of local governments about the governance model to be adopted in the management of We
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Abstract. This paper contributes to the current debate on Web 2.0 technologies and their implications for local governance through the analysis of the perceptions of policy makers of local governments about the governance model to be adopted in the management of Web 2.0 applications for the delivery of public services. Also this paper analyses political factors as attributes that could explain the governance patterns to be adopted by municipalities. To achieve this aim, an e-survey has been performed by policy makers in Spanish municipalities. Findings indicate that policy makers are mainly prone to implement Web 2.0 technologies under the “Bureaucratic Model” framework, keeping the leading role in this implementation. Nonetheless, right-wing ideologists and majority governments are prone to implement collaborative models of governance, whereas left-wing ideologists and minority governments are in favor to implement non-collaborative models of governance. Keywords: Web 2.0 technologies Political factors
Governance models
Public services
1 Introduction The use of Web 2.0 technologies in the public sector could be relevant to undertake the transformation of the roles played by citizens, who will no longer be mere ‘end-users’, but will become partners and co-creators of information and services [16], with the aim at obtaining more citizen-oriented services, which has led to a blurred distinction between production and consumption. Nonetheless, the use of social media introduces a number of policy problems, such as the interpretation of the information shared in networks or the loss of significant control over the content and applications [12]. So, the implementation of Web 2.0 technologies in public administrations is forcing a reconsideration of the administrative structures of governments and the fostering of open, user-driven governance [3]. In fact, a lively debate in the political arena is the governance model to be used in managing Web 2.0 technologies, which has led to the service-focused uses to be the holy grail of social computing, possibly the most difficult to implement successfully but most impactful if successful [6].
© IFIP International Federation for Information Processing 2016 Published by Springer International Publishing Switzerland 2016. All Rights Reserved Y.K. Dwivedi et al. (Eds.): I3E 2016, LNCS 9844, pp. 607–618, 2016. DOI: 10.1007/978-3-319-45234-0_54
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M.P. Rodríguez Bolívar
This paper is focused on the field of public sector management and the influence that political variables could have in the perceptions of policy makers to choose the governance model if public administrations embrace Web 2.0 technologies in public sector delivery. To achieve this aim, a questionnaire has been designed and sent to policy makers of local governments in Spain. The findings indicate that policy makers want to play the leading role in the implementation of Web 2.0 technologies using the Bureaucratic model of governance. This paper is structured as follows. Section 2 discusses the governance mod
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