Product Quality Risk Information Collecting System
To build product quality risk information collecting system in China, the definition and classification of product quality risk information is firstly given. In addition, the architecture of risk information collecting system is built, the data flow diagr
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Product Quality Risk Information Collecting System Huali Cai, Wanjin Tang, Yuexiang Yang, Lizhi Wang and Xia Liu Abstract To build product quality risk information collecting system in China, the definition and classification of product quality risk information is firstly given. In addition, the architecture of risk information collecting system is built, the data flow diagram is drawn, the metadata of the risky case are listed and the system is implemented. At last, several supporting measures are established. Keywords Risk • Collecting system • Product quality
101.1 Introduction During these years, there are lots of accidents caused by products threatening the human being or environment. Not only the government, but also the manufacturers are paying more attention to the products quality. The product quality risk information, which located at lots of places, will bring benefits to human’s health and the society’s safety if being deeply mined. However, rare institutes have built the comprehensive system or made study on the risk information. Several authors have done much work in the field of food [1], hospital [2], or specific product [3]. There exists several countries have built small-scale risk information collecting systems such as American CPSC [4] and European Rapex [5]. They play very important role in reporting the poor quality products. But the information they collect only cover little channels and have hardly been deeply mined for more use. This paper aims to build product quality risk information collecting system in China to collect more risk information, so that more accidents can be avoided and more feedback information can be given to the manufacturers.
H. Cai (*) · W. Tang · Y. Yang · L. Wang · X. Liu Quality Management Branch, China National Institute of Standardization, Beijing 100088, China e-mail: [email protected]
Z. Zhong (ed.), Proceedings of the International Conference on Information Engineering and Applications (IEA) 2012, Lecture Notes in Electrical Engineering 220, DOI: 10.1007/978-1-4471-4844-9_101, © Springer-Verlag London 2013
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The rest of the paper is organized as follows: the definition and classification is introduced in Sect. 101.2. Section 101.3 builds the risk information collecting system. Related supporting measures are established in Sect. 101.4.
101.2 The Definition and Classification of Product Quality Risk Information 101.2.1 The Definition All kinds of information on product’s quality, including those like threatening life and asset, poorly influencing import and export trade, related industry and other social aspects, bringing worse effect on safety, health, environment and fraud, are all called product quality risk information. They all need to be analyzed, judged, and disposed in time.
101.2.2 The Classification According to the information source, risk information can be classified into seven categories, they are: 1. Complaints information, which includes the information from 12,365 platforms, emergency call hotline, onlin
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