Project Communication Management
The objectives covered in this chapter make up 10 percent of the exam, equivalent to about 11 questions. Study the whole chapter in detail.
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9 Project Communication Management The objectives covered in this chapter make up 10 percent of the exam, equivalent to about 11 questions. Study the whole chapter in detail. It’s enough to just remember the name of the input, tools and techniques, and outputs. You should know what is in a given input item that the given process uses and how it helps generate the output, as well as what a given tool or technique does in a given process. You should understand very well the concepts and methods of the stakeholders’ engagement assignment matrix, interpersonal and team skills, and communication methods and models. While studying this knowledge area and its processes, pay attention to how the tasks can be adapted to various needs, and recognize an agile environment in action; e.g.; continual assessment generates change requests, which lead to changing plans—i.e., adapting.
© Paul Sanghera 2019 P. Sanghera, CAPM® in Depth, https://doi.org/10.1007/978-1-4842-3664-2_9
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Chapter 9 | Project Communication Management
CAPM Exam Objectives Project Communication Management: 1. Understand the three project management processes in the project communication management knowledge area. 2. Identify the input, tools and techniques, and outputs defined in the three project communication management processes. 3. Identify key concepts and approaches in project communication management, including tailoring and special considerations for agile/adaptive environments. 4. Recognize the dimensions of communication and components of a communications management plan. 5. Identify communications skills and methods for project communication management.
Communication skills are critical for success not only in management, including project management, but also in a multitude of short-term and long-term tasks we perform each day. These skills can be applied to all communication techniques, such as verbal, written, video, and body language, as well as to listening. They are also an important component of other skills required for effective project management, such as negotiating, influencing, and leadership, and are one of the three skills that constitute the PMI’s talent triangle for project management. Other common usages for communication skills are performing tasks such as fact finding to develop or verify information; probing or analyzing an idea or situation; holding meetings and conducting discussions; setting and managing expectations; resolving conflicts; and educating, coaching, motivating, pursuing, or reassuring a person or a group. You manage project communication using processes in the knowledge area called project communication management. In project management, with whom do you largely communicate using your communication skills? The answer is project stakeholders. This shows how intimately connected the communication management and stakeholder management project management knowledge areas are.The central question in this chapter is: how do you use communication for the success of the project? In search of an answer, we will exp
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