Psychosocial Safety Climate A New Work Stress Theory
This book is a valuable, comprehensive and unique reference text on Psychosocial Safety Climate (PSC), a new work stress theory. It proposes a new PSC theory concerning the corporate climate for workers’ psychological health, its origins and implications
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Psychosocial Safety Climate A New Work Stress Theory
Psychosocial Safety Climate
Maureen F. Dollard Christian Dormann Mohd Awang Idris •
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Editors
Psychosocial Safety Climate A New Work Stress Theory
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Editors Maureen F. Dollard Centre for Workplace Excellence, and the Asia Pacific Centre for Work Health and Safety A WHO Collaborating Centre in Occupational Health, University of South Australia Adelaide, SA, Australia
Christian Dormann Faculty of Law, Management and Economics Johannes Gutenberg University of Mainz Mainz, Germany
Mohd Awang Idris Faculty of Arts and Social Sciences Universiti Malaya Kuala Lumpur, Malaysia
ISBN 978-3-030-20318-4 ISBN 978-3-030-20319-1 https://doi.org/10.1007/978-3-030-20319-1
(eBook)
© Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
For my father Kevin Francis Dollard (1926– 1981) who died aged 54 while working on the job. Maureen Dollard To my late Dad and Mum, thank you for giving me the opportunity to learn more than you had. Awang Idris
Foreword
Over the past decades, work has become more time pressured and cognitively demanding. Modern organisations need to deal with global competition and technological breakthroughs, and employees are often exposed to high emotional demands. At least in developed economies, work has become people work, which means that workers need to invest considerable effort to be effective. Every day, employees need to deal with the emotions of themselves, their clients, colleagues and other stakeholders. Moreover, technological advancements including the Internet and smartphones have enabled employees to work anytime, anywhere. This all means that employees are continuously exposed
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