Case Studies in e-Government 2.0 Changing Citizen Relationships
The goal of this book is to provide a comprehensive, multi-dimensional approach to research and practice in e-government 2.0 implementation. Contributions from an international panel of experts apply a variety of methodological approaches and illustrative
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Imed Boughzala • Marijn Janssen • Saïd Assar Editors
Case Studies in e-Government 2.0 Changing Citizen Relationships
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Editors Imed Boughzala Department of Information Systems Telecom Ecole de Management, Institut Mines-Telecom Paris France
Saïd Assar Department of Information Systems Telecom Ecole de Management, Institut Mines-Telecom Paris France
Marijn Janssen Faculty of Technology, Policy and Management Delft University of Technology Delft The Netherlands
ISBN 978-3-319-08080-2 ISBN 978-3-319-08081-9 (eBook) DOI 10.1007/978-3-319-08081-9 Springer Cham Heidelberg New York Dordrecht London Library of Congress Control Number: 2014947235 © Springer International Publishing Switzerland 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Foreword
Whenever decision-makers are presented with a new technology that will change society, they are typically sceptical—and rightly so. Technology evangelist, either out of sincere conviction or of industrial interests, too often promised a technodeterministic solution to all societal problems. None more than Morozov (2013) is able to depict this approach in the title of his book: “To save everything, click here. The folly of technological solutionism.” The advent of web 2.0 was hailed by many as yet another hyp
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