Engaged Knowledge Management Engagement with New Realities
The authors contend that current knowledge management efforts in organizations need to be re-focused so that they can be better poised for success. Topics discussed include: missing capabilities of knowledge management, knowledge management in strategic a
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Kevin C. Desouza and Yukika Awazu
10.1057/9780230006072preview - Engaged Knowledge Management, Kevin C. Desouza and Yukika Awazu
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-10
Engaged Knowledge Management
Praise for Engaged Knowledge Management
“Desouza and Awazu uncover the subtlety of knowledge management programs. They identify the salient elements required to create sustainable knowledge-based organizations. Organizations that are engaged with the realities of managing knowledge will be successful in the marketplace, those that don’t have much to lose.” — Akira Ishikawa, Director, Knowledge Management Society of Japan: President, Crises Management Society of Japan; Honorary President, Corporate Accounting Society of Japan; former Dean and Professor Emeritus, Graduate School of International Politics, Economics and Communication, Aoyama Gakuin University, Tokyo, Japan “The field of Knowledge Management, like knowledge itself, is in a constant state of flux. While many claim that the KM market is ‘mature’ and, as such, should require little attention to its continued health and growth, Desouza and Awazu recognize that KM cannot be viewed as having one linear life cycle, but that it must be revisited – even reinvented – periodically. The authors provide a theoretical framework grounded in the context of their work that will help organizations examine KM strategies in light of the real-time, dynamic nature of information today. With a particular focus on capturing and using customer knowledge to aid both the objectives of an organization and the user experience, Engaged Knowledge Management provides insights and strategies that will reinvigorate the KM community.” — Michelle Manafy, Editor, EContent Magazine and the Intranet: Enterprise Strategies & Solutions Newsletter “Knowledge management is a field that has been surrounded by a lot of technology hype, and has been the center for a number of books in recent years. What I like about this book is the broad view on knowledge management, discussing some of the problems many companies see about knowledge management systems, and seeing knowledge management in relation to process improvement. The rich and colorful examples make it a truly engaging book.” — Torgeir Dingsøyr, Research Scientist, SINTEF Telecom and Informatics Research Foundation, Norway; co-author, Process Improvement in Practice: A Handbook for IT Companies (2004) “Engaged Knowledge Management is a significant contribution because it unearths the missing links in knowledge management and offers solutions to make it work. With ‘knowledge’ as the currency of the new economy, many companies jumped on the bandwagon and launched knowledge management programs. I meet many executives who are quick to add, ‘We have a knowledge management initiative, too,’ only to expose their frustrations hidden beneath their faces. This book distills the wisdom they and their knowledge managers need. Desouza and Awazu offer a robust meta-framework for knowledge management
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