Human-Centered Software Engineering as a Chance to Ensure Software Quality Within the Digitization of Human Workflows
Nowadays, a technological development boost can be observed within information technology and its application possibilities. This development results in a digitization of economic processes and human workflows, e.g. within the manufacturing industry. Furt
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Abstract. Nowadays, a technological development boost can be observed within information technology and its application possibilities. This development results in a digitization of economic processes and human workflows, e.g. within the manufacturing industry. Furthermore, the discussion between digital assistance of employees vs. automation of processes leads to an ongoing change of work tasks or employees’ responsibilities. Decision-makers will have to focus on organizational, human as well as on technological aspects to ensure organizational and employee’s acceptance of digital solutions likewise. Despite all efforts, today’s software products still lack of quality with regards to missing or unused functionality and bad usability. Thus, current software engineering methods seem to be insufficient. Therefore, this paper describes an iterative approach combining software engineering paradigms like human-centered design and agility to enable decision-makers within manufacturing industry to build digital tools that are accepted by their employees and are of value for the company itself. Keywords: Digital transformation · Change · Acceptance · Workflows · Human-centered design · Agile · Software engineering · Work 4.0
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Introduction
Having a look on today’s occupations, there are lots of reasons why people work. The primary objective as well as the most important one is earning a living for themselves and their families [1]. Further objectives include to be part of the society, to create an own identity and to keep one’s own dignity. Work is vital for everyone and for the society at all. It allows the people to participate, to use their talents, to find contact, recognition and validation within a community. Nowadays, we can perceive an evolution of the working environment due to the digitization of manual workflows, work places or tools. Digitization within the context of manufacturing industry describes the transformation process from traditional handmade activities towards computer-supported activities, e.g. operate c IFIP International Federation for Information Processing 2016 Published by Springer International Publishing Switzerland 2016. All Rights Reserved C. Bogdan et al. (Eds.): HCSE 2016/HESSD 2016, LNCS 9856, pp. 30–41, 2016. DOI: 10.1007/978-3-319-44902-9 3
HCSE to Ensure Quality Within the Digitization of Human Workflows
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a robot or maintain a machine getting assistance through digital glasses. This ongoing change and its impacts on the employees is also known as a part of “Work 4.0” [2]. The overall term of Work 4.0 addresses multiple topics. Besides a cultural shift (e.g. work-life balance, demographic change), changes in the standard employment relationship or the globalized knowledge society, the main driver for all these topics is the digitization and automation of human workflows. Software solutions are increasing within the professional work context [3], e.g. enterprise resource planning (ERP) solutions in the administration, cooperative robots in the production or augmented reality glasses in
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