Long Term Warranty and After Sales Service Concept, Policies and Cos
This volume presents concepts, policies and cost models for various long-term warranty and maintenance contracts. It offers several numerical examples for estimating costs to both the manufacturer and consumer. Long-term warranties and maintenance contrac
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Anisur Rahman Gopinath Chattopadhyay
Long Term Warranty and After Sales Service Concept, Policies and Cost Models 123
SpringerBriefs in Applied Sciences and Technology
More information about this series at http://www.springer.com/series/8884
Anisur Rahman Gopinath Chattopadhyay •
Long Term Warranty and After Sales Service Concept, Policies and Cost Models
123
Anisur Rahman Griffith School of Engineering Griffith University Southport, QLD Australia
Gopinath Chattopadhyay Cardno Fortitude Valley, QLD Australia
ISSN 2191-530X ISSN 2191-5318 (electronic) SpringerBriefs in Applied Sciences and Technology ISBN 978-3-319-16270-6 ISBN 978-3-319-16271-3 (eBook) DOI 10.1007/978-3-319-16271-3 Library of Congress Control Number: 2015940745 Springer Cham Heidelberg New York Dordrecht London © The Author(s) 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer International Publishing AG Switzerland is part of Springer Science+Business Media (www.springer.com)
Preface
Reliability of products is becoming increasingly important due to a rapid technological development and tough competition in the product market. One effective way to ensure reliability of the sold product/asset is to consider the after-sales services linked to the warranty and service contract. One of the major decision variables in designing a warranty is the warranty period. A longer warranty term signals better reliability and provides higher customer/user peace of mind. The warranty period offered by the manufacturer/dealer has been progressively increasing since the beginning of the twentieth century. Currently, a large number of products are being sold with long-term warranties in the form of lifetime warranty, extended warranty, warranty for used product, and long-term maintenance contracts. Long-term warranties and service contracts are becoming more and more popular as these types of warranties and after-sales services provide assurance to the customers for a long reliab
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