Modeling the Service Delivery Process
Service delivery is not just about architecture and interface coordination, but also a process enabling the organization to provide satisfactory communication services to the users. Formal process frameworks and models such as ITIL (Information Technology
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International Council on Large Electric Systems (CIGRE) Study Committee D2: Information Systems and Telecommunication
Utility Communication Networks and Services Specification, Deployment and Operation
CIGRE Green Books Series editor Cigré, International Council on Large Electric Systems, Paris, France
CIGRE presents their expertise in compact professional books on electrical power networks. These books are of a self-contained concise character, covering the entire knowledge of the subject within power engineering. The books are created by CIGRE experts within their study committees and are recognized by the engineering community as the top reference books in their fields.
More information about this series at http://www.springer.com/series/15383
Carlos Samitier Editor
Utility Communication Networks and Services Specification, Deployment and Operation
123
Editor Carlos Samitier Pullnet Technology Parc Technològic BC Nord Barcelona Spain
ISSN 2367-2625 CIGRE Green Books ISSN 2509-2812 Compact Studies ISBN 978-3-319-40282-6 DOI 10.1007/978-3-319-40283-3
Co-editor Mehrdad Mesbah GE Energy Connections Paris France
ISSN 2367-2633
(electronic)
ISSN 2509-2820
(electronic)
ISBN 978-3-319-40283-3
(eBook)
Library of Congress Control Number: 2016942499 © Springer International Publishing Switzerland 2017 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG Switzerland
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