Patients satisfaction with free healthcare pharmaceutical services in Sierra Leone: a national cross-sectional study
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RESEARCH ARTICLE
Patients satisfaction with free healthcare pharmaceutical services in Sierra Leone: a national cross-sectional study John Alimamy Kabba1,2,3,4 · Abdulai Jawo Bah5,7 · Peter Bai James5,6 · Jie Chang1,2,3,4 · Chenai Kitchen1,2,3,4 · Minghuan Jiang1,2,3,4 · Mingyue Zhao1,2,3,4 · Yu Fang1,2,3,4 Received: 7 April 2020 / Revised: 11 August 2020 / Accepted: 21 September 2020 © Springer Nature Switzerland AG 2020
Abstract Background Patient satisfaction is a critical construct of quality of pharmaceutical care in that it reflects whether a given service is meeting patients’ expectations and consistent with their values. The government of Sierra Leone in 2010 introduced a free healthcare policy, which includes free pharmaceutical services for under-five children, lactating mothers, and pregnant women at all governments hospitals nationawide. Objectives The main objective of this study is to evaluate patient’s satisfaction with the pharmaceutical services received from public hospitals implementing the free healthcare policy. Setting Four randomly selected public hospitals in Sierra Leone, one from each of the four regions, providing free healthcare services. Methods A cross-sectional design, using an interview-administered questionnaire, was employed in this study. Data were analyzed in SPSS, continuous and categorical data were computed descriptively. Responses to the open question were quantified and analyzed thematically. Adjusted and crude logistical models were used to assess factors associated with satisfaction, and significance was taken at p
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