Perception-Based Classification of Mobile Apps: A Critical Review
Nowadays, small computing development, especially mobile application development phenomenon is increasing very rapidly. After downloading/installing/using application, the users can share their experience related to rating, gratification, dissatisfaction,
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Abstract Nowadays, small computing development, especially mobile application development phenomenon is increasing very rapidly. After downloading/installing/ using application, the users can share their experience related to rating, gratification, dissatisfaction, etc. with the app on various distribution platforms. Since 2008, these platforms are very popular for the mobile app users. However, their real potential for the development process is not yet well understood. This paper presents a critical analysis of perception-based user reviews of mobile apps. We analysed over 16,000 reviews of different mobile apps available on the Google Play store. This paper also introduces several challenging issues to classify mobile app reviews into different categories such as reviews related to the requirement, user interface, design, testing, trust, maintenance and battery. We investigated the frequency of occurrence and impact of the issues on the success of mobile applications. This analysis necessitates a tailor-made version of the software development model which suits mobile app development.
Keywords Classification Mobile application reviews User’s requirement
Software development User
1 Introduction Since 2008, traditional software development or conventional software development shifted to mobile software development. The growth of mobile devices is increasing rapidly, so mobile apps become extremely popular in different fields M. Pandey R. Litoriya (&) P. Pandey Jaypee University of Engineering & Technology, Guna 473226, Madhya Pradesh, India e-mail: [email protected] M. Pandey e-mail: [email protected] P. Pandey e-mail: [email protected] © Springer Nature Singapore Pte Ltd. 2019 A. K. Luhach et al. (eds.), Smart Computational Strategies: Theoretical and Practical Aspects, https://doi.org/10.1007/978-981-13-6295-8_11
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such as business, education, communication, etc. There are different categories of apps available in various digital distribution channels. The revenue of mobile apps is also increasing in the market. But the development of mobile software arena is not so much mature, and the development engineering process is not well understood. So that different types issues occurs [1]. There are different types of app store such as Google Play, Apple app store, Blackberry store and Windows Phone store where users can search, find and install software applications with a few efforts. The popularity of this app store is increasing day by day. As of June 2016, the user spends their 90% time in apps [2]. Over the last 5 years, millions of mobile app downloads occurred [3]. Handheld devices such as Android phones users can search the app in play store and install them with a few efforts. Mobile apps user provides the reviews as a feedback by giving star ratings and text message also called reviews. Various studies highlight the importance of app reviews in making successful apps [4]. The users are able to express their sentiment or they can tell to the devel
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