Prelude to Action
Patient surveys tend to affirm what already exists. They’re premised on the idea that the essential constructs of the system are valid. Patient criticisms are rarely seen as suggesting the possibility of doing something totally new. Other than those vague
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The Healthcare Efficiency Revolution
Ziv Gil
The Healthcare Efficiency Revolution A Mid-Level Managers’ Manual for Professional Development
Ziv Gil Department of Otolaryngology-Head & Neck Surgery Technion – Israel Institute of Technology/Rambam Health Care Campus Haifa Israel
ISBN 978-3-030-61231-3 ISBN 978-3-030-61232-0 (eBook) https://doi.org/10.1007/978-3-030-61232-0 © Springer Nature Switzerland AG 2021 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
To my patients who have trusted me with their care.
Preface
Rubber, Meet Road Many modern healthcare facility management issues are addressed in these pages. Numerous innovations are introduced. They’re based on years of experience with and results produced from implementing new systems and approaches, which in turn were created by reverse engineering how things have typically been done and anticipating likely, even extreme scenarios. With this said, COVID-19 was something altogether different. Don’t misunderstand. The idea of a global pandemic wasn’t off the radar screen. In this century, Ebola, SARS, and H1N1 presented serious challenges. In the early days of those outbreaks, it wasn’t at all clear how virulent those diseases would be, how fast they might spread, or how well they could be contained. Ultimately, none confronted humanity on the scale of COVID-19. And yet, for all the demands this novel coronavirus has placed on hospitals and their staffs, there’s a group of us, who work in a single department of one of Israel’s largest medical centers, the Rambam Health Care Campus, who felt about as well-prepared to weather this immense storm as the circumstances would permit. Our management modernizations over the past 8 yea
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