Reframing Resolution Innovation and Change in the Management of Work
Reframing Resolution provides an original, accessible and critical point of reference for students, practitioners and scholars interested in the management of workplace conflict. Drawing on contemporary empirical evidence from the UK, USA, Ireland and Aus
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REFRAMING RESOLUTION Innovation and Change in the Management of Workplace Conflict
Reframing Resolution
Richard Saundry • Paul Latreille • Ian Ashman Editors
Reframing Resolution Innovation and Change in the Management of Workplace Conflict
Editors Richard Saundry Plymouth Business School Plymouth University Plymouth, United Kingdom
Paul Latreille Sheffield University Management School Sheffield, United Kingdom
Ian Ashman University of Central Lancashire Lancashire Business School Preston, United Kingdom
ISBN 978-1-137-51559-9 ISBN 978-1-137-51560-5 DOI 10.1057/978-1-137-51560-5
(eBook)
Library of Congress Control Number: 2016941471 © The Editor(s) (if applicable) and The Author(s) 2016 The author(s) has/have asserted their right(s) to be identified as the author(s) of this work in accordance with the Copyright, Designs and Patents Act 1988. This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Palgrave Macmillan imprint is published by Springer Nature The registered company is Macmillan Publishers Ltd. London
Acknowledgements
The editors would like to thank all the contributors for their work in compiling this volume and also Sir Brendan Barber for writing the foreword. We would also like to acknowledge the support of the Advisory, Conciliation and Arbitration Service (Acas) in funding the empirical research which features in a number of Chapters. Furthermore we would like to acknowledge the funding of the Economic and Social Research Council for the seminar series ‘Reframing Resolution – Managing Conflict and Resolving Individual Employment Disputes in the Contemporary Workplace’ (Grant number: ES/J022276/1) which provided the foundation for this book.
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Contents
1
Introduction Ian Ashman, Paul Latreille, and Richard Saundry
Part I 2
3
4
Surveying the Terrain
1
11
Conceptualizing Workplace Conflict and Conflict Management Richard Saundry
13
Exploring the Nature and Extent of Workplace Conflict Jo
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