Telecom churn prediction and used techniques, datasets and performance measures: a review
- PDF / 615,791 Bytes
- 18 Pages / 595.276 x 790.866 pts Page_size
- 38 Downloads / 192 Views
Telecom churn prediction and used techniques, datasets and performance measures: a review Hemlata Jain1
· Ajay Khunteta2 · Sumit Srivastava3
Accepted: 22 September 2020 © Springer Science+Business Media, LLC, part of Springer Nature 2020
Abstract Customer churn prediction in telecommunication industry is a very essential factor to be achieved and it makes direct impact to customer retention and its revenues. Developing a good and effective churn prediction model is very important however it is a time-consuming process. This study presents a very good review of customer churn, its effects, identification of its causes, business needs, methods, and all the techniques used for churn prediction. On the other hand, this study provides the best understanding of the telecom dataset, datasets used by past researches and features used in different researches. Also, this study shows the best techniques used for the churn prediction and describes all performance measures used in the churn prediction models. In this study a wide range of researches are added from the year 2005 to 2020. It includes variety of methods proposed by past researches and technologies used in these researches. At the end, a state of art comparison is added that gives a very good and meaningful comparison of past researches. The study indicates that machine learning techniques are mostly used and feature extraction is a very important task for developing an effective churn prediction model. Deep learning algorithm CNN itself has the capability of feature extraction and establish itself as a powerful technique for churn model, in particular for large datasets. For performance ‘Accuracy’ is a good measure however measuring performance only with ‘Accuracy’ is not sufficient because on small datasets accuracy is more predictable and will be the same. With Accuracy, researchers also need to look at other performance measures such as confusion matrix, ROC, precision. F-measure etc. This study assures that new researchers can find everything regarding their churn prediction model requirements at one place. This study provides a comprehensive view by extensively detailing work which has happened in this area and will act as a rich repositorory of all knowledge regarding churn prediction in telecom sector. Keywords Machine learning · CNN · Feature extraction · Datasets · Performance measures
1 Introduction For any industry, customers are the main source of revenue which means customers becoming an important asset for
B
Hemlata Jain [email protected] Ajay Khunteta [email protected] Sumit Srivastava [email protected]
1
2013PUSBAPHDE02477, Computer Science School of Basic and Applied Sciences, Poornima University, Jaipur 303905, India
2
Poornima Group of Colleges, Jaipur 303905, India
3
Department of Information Technology, Manipal University Jaipur, Jaipur 303007, India
any organization. Considering this aspect nowadays it has been seen that companies have started putting more effort into acquiring new customers as well as retaining
Data Loading...
