Role of Human Computer Interaction in Building the User Interaction Layer for Citizen Facing Government Websites
The E-Government Systems built for Government to Citizen (G2C) services are with the objective of providing quality services, in the minimum possible time. The user experience of a citizen begins from the time of receiving the information about a service
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Amaresh Chakrabarti Debkumar Chakrabarti Editors
Research into Design for Communities, Volume 1 Proceedings of ICoRD 2017
123
Smart Innovation, Systems and Technologies Volume 65
Series editors Robert James Howlett, KES International, Shoreham-by-sea, UK e-mail: [email protected] Lakhmi C. Jain, University of Canberra, Canberra, Australia; Bournemouth University, UK; KES International, UK e-mail: [email protected]; [email protected]
About this Series The Smart Innovation, Systems and Technologies book series encompasses the topics of knowledge, intelligence, innovation and sustainability. The aim of the series is to make available a platform for the publication of books on all aspects of single and multi-disciplinary research on these themes in order to make the latest results available in a readily-accessible form. Volumes on interdisciplinary research combining two or more of these areas is particularly sought. The series covers systems and paradigms that employ knowledge and intelligence in a broad sense. Its scope is systems having embedded knowledge and intelligence, which may be applied to the solution of world problems in industry, the environment and the community. It also focusses on the knowledge-transfer methodologies and innovation strategies employed to make this happen effectively. The combination of intelligent systems tools and a broad range of applications introduces a need for a synergy of disciplines from science, technology, business and the humanities. The series will include conference proceedings, edited collections, monographs, handbooks, reference books, and other relevant types of book in areas of science and technology where smart systems and technologies can offer innovative solutions. High quality content is an essential feature for all book proposals accepted for the series. It is expected that editors of all accepted volumes will ensure that contributions are subjected to an appropriate level of reviewing process and adhere to KES quality principles.
More information about this series at http://www.springer.com/series/8767
Amaresh Chakrabarti Debkumar Chakrabarti •
Editors
Research into Design for Communities, Volume 1 Proceedings of ICoRD 2017
123
Editors Amaresh Chakrabarti Centre for Product Design and Manufacturing Indian Institute of Science Bangalore India
Debkumar Chakrabarti Department of Design Indian Institute of Technology Guwahati Guwahati, Assam India
ISSN 2190-3018 ISSN 2190-3026 (electronic) Smart Innovation, Systems and Technologies ISBN 978-981-10-3517-3 ISBN 978-981-10-3518-0 (eBook) DOI 10.1007/978-981-10-3518-0 Library of Congress Control Number: 2016961271 © Springer Nature Singapore Pte Ltd. 2017 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storag
