Service Enhancement Mode Study on Urban Rail Transportation Equipment Manufacturing Enterprises Cluster
In recent years services have been used to enhance the competitiveness of enterprise products and obtain new value in domestic and foreign manufacturing. In this paper, two enterprises service enhancement modes based on urban rail transportation equipment
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Service Enhancement Mode Study on Urban Rail Transportation Equipment Manufacturing Enterprises Cluster Hui-qun Gong, Qing-jing Xu, and Chao Huang
Abstract In recent years services have been used to enhance the competitiveness of enterprise products and obtain new value in domestic and foreign manufacturing. In this paper, two enterprises service enhancement modes based on urban rail transportation equipment manufacturing cluster in China are proposed. And the mechanisms of these two modes are analyzed clearly. The results show that the two service enhancement modes can contribute to the sharing of enterprises knowledge, promote the learning process among enterprises and optimize the interaction between enterprises and their customers within the cluster. Keywords Enterprises cluster • Rail transportation equipment manufacturing • Service enhancement • Service innovation
82.1 Introduction With the continuous development of our economy and society in recent years, urban rail transportation construction has also developed rapidly. The construction plan has been drawn up in dozens of cities in China. And it is of great benefit to urban rail transportation equipment manufacturing enterprises. It brings tens of billions dollars annually. In addition, there are 118 Hyper-megalopolis with total population number over one million and 85 large cities with population of 50–100 million up to 2009. With the acceleration of urbanization, fast and convenient rail transportation will become an important means to solve these urban traffic problems. In early December 2009, the State Council of China approved 22 city subway construction plans and invested nearly 900 billion yuan in urban rail transportation manufacturing industry
H. Gong • Q. Xu () • C. Huang School of Economics and Management, Southeast University, Nanjing, China e-mail: [email protected] E. Qi et al. (eds.), The 19th International Conference on Industrial Engineering and Engineering Management, DOI 10.1007/978-3-642-37270-4 82, © Springer-Verlag Berlin Heidelberg 2013
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(Xi Liang 2009). The demand of Hyper-megalopolis and large cities for urban rail transit brings sustained and stable huge market space that urban rail transportation equipment manufacturing develops rapidly. At the same time, urban rail transportation equipment manufacturing in China is also facing a huge challenge. It is a high-end manufacturing industry. Its products are technical complexity and higher level integration. In Changchun, Qingdao, Nanjing and other cities, the backbone of the local companies have formed an enterprises cluster with relatively complete industrial chain and a certain scale. On the whole, the scale of enterprise is small and the whole technical strength of industry is still weak. Although the degree of localization of the EMU has reached more than 75 % (Guohua Xi 2009), most of the key equipments are still mainly relying on imports. There is a big gap on competitiveness between our industry clusters and multinational companies such as Siemen
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