Services Personalization Approach for a Collaborative Care Ecosystem
Ageing entails several limitations, calling for assistance services adapted to particular elderly’s needs and life style. Provision of such may involve many stakeholders, including relatives, caregivers, professional care people, suppliers and other suppo
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Abstract. Ageing entails several limitations, calling for assistance services adapted to particular elderly’s needs and life style. Provision of such may involve many stakeholders, including relatives, caregivers, professional care people, suppliers and other support entities. The use of collaborative networks has been proposed as a mean of integrating contributions from distinct service providers and promoting collaboration to seek the best options among multiple services. Despite of advances in collaborative networks for elderly care, current research and development in care services are chiefly focused on the development of isolated services, considering only a single service provider, emphasizing excessively techno-centric solutions. The need for dealing with personalization of care services in a collaborative environment is rising in importance and, thus, requires a flexible way to guide the process of ranking and selecting services. In this paper, a method based on fuzzy logic to identify services and corresponding providers thought service adherence criteria is presented. To show the feasibility of the method, an illustrative scenario of elderly life style in which services are ranked based on multiple views, from single to composite services, to show how distinct integrations may result in different recommendations. Keywords: Collaborative business services networks Personalization Fuzzy logic
ICT and ageing Collaborative
1 Introduction In recent years, one of the most important changes in the history of humanity has been taking place: the increasing demographic shift related to elderly population. Current trends suggest that the global elderly population above 80 years old will increase by 217 % in 2050 when compared to 2015. Also, the elderly population is supposed to surpass young people in many regions of the world, according to the Help Age International Organization [1], which accentuates the importance of research on aging-related matters in our society [2–4]. As people age, additional needs are required to maintain individuals healthy, and within good quality of life. In this process, classifying an individual as elderly goes beyond the use of age as a determinant factor. Indeed, individual aging aspects, such as the living context, personal capabilities and competences also contribute to better characterize an elderly individual. Each elderly individual may require very specific services (e.g., care and assistance) in accordance to this/her life context. As a © IFIP International Federation for Information Processing 2016 Published by Springer International Publishing Switzerland 2016. All Rights Reserved H. Afsarmanesh et al. (Eds.): PRO-VE 2016, IFIP AICT 480, pp. 443–456, 2016. DOI: 10.1007/978-3-319-45390-3_38
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T.A. Baldissera and L.M. Camarinha-Matos
consequence, a particular service may be perfectly adequate for an individual and completely useless for another one. Therefore, a relevant issue refers to the need of integrated and personalized services. The notion of personalize
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