Supply Chain Management and Knowledge Management Integrating Critica
Advances in IT have transformed the way organizations interact with each other. To enable organizations to respond to this change, new management paradigms have evolved. This text looks at the value of knowledge management in supply chain manage
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Edited by
Ashish Dwivedi and Tim Butcher
Supply Chain Management and Knowledge Management
Also by Ashish Dwivedi HEALTHCARE KNOWLEDGE MANAGEMENT
Also by Tim Butcher GLOBAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT (with John Mangan and Chandra Lalwani)
Supply Chain Management and Knowledge Management Integrating Critical Perspectives in Theory and Practice Edited by Ashish Dwivedi Lecturer in Information Sciences, University of Hull, UK
Tim Butcher Lecturer in Operations and Project Management, University of Hull, UK
Foreword © Selection and editorial matter © Ashish Dwivedi and Tim Butcher 2009 Individual chapters © contributors 2009 Softcover reprint of the hardcover 1st edition 2009 978-0-230-57343-7 No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6-10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2009 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries.
ISBN 978-1-349-36460-2 ISBN 978-0-230-23495-6 (eBook) DOI 10.1057/9780230234956 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Supply chain management and knowledge management : integrating critical perspectives in theory and practice / edited by Ashish Dwivedi, Tim Butcher. p. cm. Includes bibliographical references and index. 1. Business logistics. 2. Knowledge management. I. Dwivedi, Ashish. II. Butcher, Tim. HD38.5.S896045 2009 658.7—dc22 2008029932 10 9 8 7 6 5 4 3 2 1 18 17 16 15 14 13 12 11 10 09
Contents List of Figures
vii
List of Tables
x
Acknowledgements
xii
Preface
xiii
Organization of the Book
xiv
List of Abbreviations
xviii
Notes on the Contributors
Part I 1
xxi
Supply Chain Management: Transforming Supply Chains into Integrated Knowledge Value Chains
Innovation in Distributed Networks and
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