System Reengineering in Healthcare: Application for Hospital Emergency Departments

This book presents an advanced systematic mapping review (SMR) and state-of-the-art taxonomy of emergency departments (EDs). Focusing on the patients’ level of fulfilment and how it can be enhanced, it examines existing problems like waiting periods and o

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Salman Ben Zayed · Abdullah Bin Gani Mohd Khalit Bin Othman

System Reengineering in Healthcare: Application for Hospital Emergency Departments

Studies in Systems, Decision and Control Volume 172

Series editor Janusz Kacprzyk, Polish Academy of Sciences, Warsaw, Poland e-mail: [email protected]

The series “Studies in Systems, Decision and Control” (SSDC) covers both new developments and advances, as well as the state of the art, in the various areas of broadly perceived systems, decision making and control–quickly, up to date and with a high quality. The intent is to cover the theory, applications, and perspectives on the state of the art and future developments relevant to systems, decision making, control, complex processes and related areas, as embedded in the fields of engineering, computer science, physics, economics, social and life sciences, as well as the paradigms and methodologies behind them. The series contains monographs, textbooks, lecture notes and edited volumes in systems, decision making and control spanning the areas of Cyber-Physical Systems, Autonomous Systems, Sensor Networks, Control Systems, Energy Systems, Automotive Systems, Biological Systems, Vehicular Networking and Connected Vehicles, Aerospace Systems, Automation, Manufacturing, Smart Grids, Nonlinear Systems, Power Systems, Robotics, Social Systems, Economic Systems and other. Of particular value to both the contributors and the readership are the short publication timeframe and the world-wide distribution and exposure which enable both a wide and rapid dissemination of research output.

More information about this series at http://www.springer.com/series/13304

Salman Ben Zayed Abdullah Bin Gani Mohd Khalit Bin Othman •

System Reengineering in Healthcare: Application for Hospital Emergency Departments

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Salman Ben Zayed Department of Computer System and Technology, Faculty of Computer Science and Information Technology University of Malaya Kuala Lumpur, Malaysia

Mohd Khalit Bin Othman Department of Information Systems, Faculty of Computer Science and Information Technology University of Malaya Kuala Lumpur, Malaysia

Abdullah Bin Gani Department of Computer System and Technology, Faculty of Computer Science and Information Technology, Centre for Mobile Cloud Computing Research University of Malaya Kuala Lumpur, Malaysia

ISSN 2198-4182 ISSN 2198-4190 (electronic) Studies in Systems, Decision and Control ISBN 978-3-319-98103-1 ISBN 978-3-319-98104-8 (eBook) https://doi.org/10.1007/978-3-319-98104-8 Library of Congress Control Number: 2018952613 © Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or her