Systems, Software and Service Process Improvement 18th European Conf
This volume constitutes the refereed proceedings of the 18th EuroSPI conference, held in Roskilde, Denmark, in June 2011. The 18 revised full papers presented together with 9 key notes were carefully reviewed and selected. They are organized in topical se
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tract. The adoption of international standards and models of process quality is difficult for small organizations due to several issues they face, such as inability to afford the associated costs and unawareness of SPI benefits. This article presents the Tutelkan Reference Process (TRP), a public software process that is conformant to CMMI-DEV v1.2, ISO 9001:2000 and Competisoft, and whose process assets can be reused as baseline for developing specific software process in small organizations. We present the methods we applied to evaluate standard-compliance of TRP, which are based on mapping techniques and methods used to appraise and audit organizations, and discuss how TRP is applied as part of an SPI framework oriented to small settings. When using TRP organizations become aware of their level of compliance with international standards, since each reusable asset contains information about the specific CMMI-DEV v1.2 practices, ISO 9001:2000 clauses and Competisoft activities it conforms to. Keywords: software process improvement, process quality models, small settings, Tutelkan, CMMI-DEV v1.2, ISO 9001:2000, Competisoft.
1 Introduction Software organizations implement best practices contained in standards and models of process quality, assessment and improvement (e.g., CMMI1, ISO/IEC 155042, IDEAL [1]) in order to improve the quality of the software they produce, reduce production cycles, and use their resources more efficiently, among others [2] [3]. However, the adoption of international standards and models remains difficult for small organizations3 due to several issues they face, such as lack of dedicated staff for process improvement, and inability to afford implementation, evaluation and certification costs [4] [6] [7] [8]. Therefore, small organizations often have a negative perception about models and standards, good practices are perceived as too expensive, time consuming, and over-targeted; furthermore, they find hard to relate standards with benefits and match them with their business needs, thus leading to unawareness of their actual benefits [4] [6]. 1
Capability Maturity Model Integration, http://www.sei.cmu.edu/cmmi Information technology - Process assessment. 3 Companies or internal subunits with fewer than 50 employees (as used in [4] and [5]). 2
R.V. O'Connor, J. Pries-Heje, and R. Messnarz (Eds.): EuroSPI 2011, CCIS 172, pp. 179–190, 2011. © Springer-Verlag Berlin Heidelberg 2011
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G. Valdés, M. Visconti, and H. Astudillo
Several initiatives worldwide have aimed at helping small organizations to implement software processes based on the most prominent models from ISO/IEC and SEI; mainly by (1) defining assessment methods tailored to their specific context, (2) recommending preselected subsets of processes, and/or (3) adapting and generating SPI models for small settings [4] [8] [9]. Another approach has been to develop new reference processes or standards, based on the prominent models. In Latin America, MoProSoft4 combined and adapted to Mexican settings the recommended practices of t
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