Systems, Software and Services Process Improvement 19th European Con
This volume constitutes the refereed proceedings of the 19th EuroSPI conference, held in Vienna, Austria, in June 2012. The 29 revised papers presented in this volume were carefully reviewed and selected. They are organized in topical sections on SPI and
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Dietmar Winkler Rory V. O’Connor Richard Messnarz (Eds.)
Systems, Software and Services Process Improvement 19th European Conference, EuroSPI 2012 Vienna, Austria, June 25-27, 2012 Proceedings
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Volume Editors Dietmar Winkler Institute of Software Technology and Interactive Systems Vienna University of Technology, Austria E-mail: [email protected] Rory V. O’Connor Lero, The Irish Software Engineering Research Centre, School of Computing Dublin City University, Ireland E-mail: [email protected] Richard Messnarz ISCN GesmbH Graz, Austria E-mail: [email protected]
ISSN 1865-0929 e-ISSN 1865-0937 ISBN 978-3-642-31198-7 e-ISBN 978-3-642-31199-4 DOI 10.1007/978-3-642-31199-4 Springer Heidelberg Dordrecht London New York Library of Congress Control Number: Applied for CR Subject Classification (1998): D.2.9, K.6.3, D.2, K.6, J.1, H.3.5, H.4
© Springer-Verlag Berlin Heidelberg 2012 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Preface
This textbook comprises the proceedings of the 19th EuroSPI Conference, held during June 25–27, 2012, in Vienna, Austria. Since EuroSPI 2010, we have extended the scope of the conference from software process improvement to systems, software and service-based process improvement. EMIRAcle is the institution for research in manufacturing and innovation, which came out as a result of the largest network of excellence for innovation in manufacturing in Europe. EMIRAcle key representatives joined the EuroSPI community, and papers as well as case studies for process improvement on systems and product level will be included in future. Since 2008, EuroSPI partners packaged SPI knowledge in job role training and established a European certification association (www.ecqa.org) to transport this knowledge Europe wide using standardized certification and exam processes. Conferences were held in Dublin (Ireland) in 1994, in Vienna (Austria) in 1995, in Budapest (Hungary) in 1997, in Gothenburg (Sweden) in 1998, in Pori (Finland) in 1999, in Copenhagen (Denmark) in 2000, in Limerick (Ire
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