Talking at Work Corpus-based Explorations of Workplace Discourse
This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring together leading scholars in the field of corpus analys
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series editor: Jonathan Crichton
Talking at Work Corpus-based Explorations of Workplace Discourse
Edited by Lucy Pickering, Eric Friginal and Shelley Staples
Communicating in Professions and Organizations Series Editor Jonathan Crichton School of Communication, International Studies and Languages University of South Australia Magill, Australia
This series is a venue for research on issues of language and communication that matter to professionals, their clients and stakeholders. Books in this series explore the relevance and real world impact of communication research in professional practice and forge reciprocal links between researchers in applied linguistics/discourse analysis and practitioners from numerous professions, including healthcare, education, business and trade, law, media, science and technology. Central to this agenda, the series responds to contemporary challenges to professional practice that are bringing issues of language and communication to the fore. These include: • The growing importance of communication as a form of professional expertise that needs to be made visible and developed as a resource for the professionals • Political, economic, technological and social changes that are transforming communicative practices in professions and organisations • Increasing mobility and diversity (geographical, technological, cultural, linguistic) of organisations, professionals and clients Books in the series combine up to date overviews of issues of language and communication relevant to the particular professional domain with original research that addresses these issues at relevant sites. The authors also explore the practical implications of this research for the professions/ organisations in question. We are actively commissioning projects for this series and welcome proposals from authors whose experience combines linguistic and professional expertise, from those who have long-standing knowledge of the professional and organisational settings in which their books are located and joint editing/authorship by language researchers and professional practitioners. The series is designed for both academic and professional readers, for scholars and students in Applied Linguistics, Communication Studies and related fields, and for members of the professions and organisations whose practice is the focus of the series. More information about this series at http://www.springer.com/series/14904
Lucy Pickering • Eric Friginal • Shelley Staples Editors
Talking at Work Corpus-based Explorations of Workplace Discourse
Editors Lucy Pickering Literature and Languages Texas A&M University - Commerce Commerce, Texas, USA
Shelley Staples English University of Arizona Tucson, Arizona, USA
Eric Friginal Applied Linguistics and ESL Georgia State University Atlanta, Georgia, USA
Communicating in Professions and Organizations ISBN 978-1-137-49615-7 ISBN 978-1-137-49616-4 (eBook) DOI 10.1057/978-1-137-49616-4 Library of Congress Control Number: 2016956908 © The Editor(s) (if applicable) and The Author(s)
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