The Pragmatic and Stylistic Aspects of Communication Between State Authorities and the Citizen within e-Administration i
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The Pragmatic and Stylistic Aspects of Communication Between State Authorities and the Citizen within e‑Administration in Poland Joanna Kowalczyk1 Accepted: 4 November 2020 © The Author(s) 2020
Abstract This article discusses the specificity of remote communication between state authorities and citizens as part of e-administration services. Attention was paid to the available technological tools used in state-citizen communication (e.g. applications, help centres), but most of all, the focus was on the pragmatics of creating messages in the “digital office”. The aim of the present study was to identify the main linguistic and quasi-linguistic instruments that build the stylistic and pragmatic formula of e-administration in Poland. The source material was taken from the widely available and most popular e-administration platforms, containing detailed information on services provided by public administration and enabling the citizen to establish remote contact with the state, such as Obywatel.gov.pl, ePUAP.gov.pl, CEIDG.gov. pl and Biznes.gov.pl. Keywords e-Administration · Language style · State · Citizen
1 Introduction In a globalised society focused on practicality, access to information constitutes one of the main factors determining the efficient functioning of a group. The speed and ease of obtaining information are the main criteria for assessing the suitability of the most common sources of knowledge. The development of digitalisation enabled the adjustment of traditional competence-shaping tools to the needs of the constantly developing “Internet civilization” [19]. Also, the sources of legal and official knowledge have been transferred to electronic public administration platforms (e-administration).
* Joanna Kowalczyk [email protected] 1
Jan Kochanowski University in Kielce, Kielce, Poland
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J. Kowalczyk
The present paper discusses a reflexive relation between the changing social reality and the legal information resources available on e-administration platforms in Poland. More specifically, the object for discussion will involve teleology of expression and ways of communication which act as a multimedia link between the state and the citizen. It has to be stressed that the term state as used in the paper is not identified with political institutions but rather state public authorities, which operate as executive units constituting the administrative organisation of society. Consequently, the term state shall be treated as a system which legally regulates relevant relations within the community; the very communication of the state with the citizens is not based on facts considered adequate for the assumptions of normative acts and/or individual and specific documents in force. The aim of the present study was to distinguish the main linguistic and quasilinguistic (iconic, graphic) instruments which create a pragmatic and stylistic formula of e-administration in Poland, as well as proving that the official legal message issued by public authorities is not inextrica
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