The Social Construction of Trust
Based on in-depth interviews designed to determine what trust is, how it is built, and how it is destroyed, this important new resource provides extensive insight into the fundamental process of interpersonal trust in the day-to-day lives of average peopl
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CLINICAL SOCIOLOGY Research and Practice SERIES EDITOR: John G. Bruhn, New Mexico State University Las Cruces, New Mexico CLINICAL SOCIOLOGY: An Agenda for Action John G. Bruhn and Howard M. Rebach HANDBOOK OF CLINICAL SOCIOLOGY (Second Edition) Edited by Howard M. Rebach and John G. Bruhn THE LIMITS OF IDEALISM: When Good Intentions Go Bad Melvyn L. Fein THE PARTNERSHIP MODEL IN HUMAN SERVICES: Sociological Foundations and Practices Rosalyn Benjamin Darling RACE AND MORALITY: How Good Intentions Undermine Social Justice and Perpetuate Inequality Melvyn L. Fein THE SOCIAL CONSTRUCTION OF TRUST Linda R. Weber and Allison I. Carter TRUST AND THE HEALTH OF ORGANIZATIONS John G. Bruhn
A Continuation Order Plan is available for this series. A continuation order will bring delivery of each new volume immediately upon publication. Volumes are billed only upon actual shipment. For further information please contact the publisher.
The Social Construction of Trust Linda R. Weber State University of New York Institute of Technology at Utica/Rome Utica, New York
and
Allison I. Carter Rowan University Glassboro, New Jersey
Springer Science+Business Media, LLC
ISBN 978-1-4613-5235-8 ISBN 978-1-4615-0779-6 (eBook) DOI 10.1007/978-1-4615-0779-6 (1 2003 Springer Science+Business Media New York Originally published by Kluwer Academic / P1enum Publishers, New York in 2003 Softcover reprint orthe hardcover Ist edition 2003 hup:llwww.wkap.n t 1098765432 A c.J.P, rL'Cord for thi s book is available from lhe Library of Congress AII righlS reser.etl No pan of this book may be reprodoced, stored in 3 rctnel'al syslem, or trallSmiued in aoy forrn or by aoy rneans, ck'CITonic_ rnechanicaJ, photQCopyiog, microfilrniog. recording, or olherwisc, witllotn wrÎuco permissioo from toc PubJisher. w;th the e~ception of JOY material sopplied specifically for t/le pulŢlOSt' of bcing emered .lod exC(:ulcd 00 a computer systern, for uclusil'e usc by lhc purchascr of Ihe work,
To my father, Robert Weber: "Two things inspire me to awe-The starry heavens above and the moral universe within" -Albert Einstein -LRW In memory of my parents, William and Lillian Carter, and dedicated to my daughter, Bronwen Mullin, for the continuous experience of surprising possibilities that knowing her entails. -AIC
Preface This journey began with a seemingly innocuous question asked by an undergraduate student during a lecture on the progression from strangers to friends or lovers in Weber's seminar entitled Individual and Society. In response to the statement that trust allowed for this progression, the student queried: "What is trust?" Weber responded that she would get back to her later after she had reviewed the literature and consulted with colleagues, one of whom was Carter. Ten years later, we believe we have a viable response. Trust is an orientation between self and other whose object is the relationship. Trust's premise is the belief that the other will take one's perspective into account when decision-making and will not act in ways to violate the mora
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