Transforming the IT Services Lifecycle with AI Technologies
As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book covers the authors’ insights on how AI technologies can fundam
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Kristof Kloeckner · John Davis · Nicholas C. Fuller Giovanni Lanfranchi · Stefan Pappe Amit Paradkar · Larisa Shwartz Maheswaran Surendra · Dorothea Wiesmann
Transforming the IT Services Lifecycle with AI Technologies
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SpringerBriefs in Computer Science Series editors Stan Zdonik, Brown University, Providence, RI, USA Shashi Shekhar, University of Minnesota, Minneapolis, MN, USA Xindong Wu, University of Vermont, Burlington, VT, USA Lakhmi C. Jain, University of South Australia, Adelaide, South Australia, Australia David Padua, University of Illinois Urbana-Champaign, Urbana, IL, USA Xuemin Sherman Shen, University of Waterloo, Waterloo, ON, Canada Borko Furht, Florida Atlantic University, Boca Raton, FL, USA V. S. Subrahmanian, University of Maryland, College Park, MD, USA Martial Hebert, Carnegie Mellon University, Pittsburgh, PA, USA Katsushi Ikeuchi, University of Tokyo, Tokyo, Japan Bruno Siciliano, Università di Napoli Federico II, Napoli, Italy Sushil Jajodia, George Mason University, Fairfax, VA, USA Newton Lee, Newton Lee Laboratories, LLC, Tujunga, CA, USA
More information about this series at http://www.springer.com/series/10028
Kristof Kloeckner • John Davis Nicholas C. Fuller • Giovanni Lanfranchi Stefan Pappe • Amit Paradkar • Larisa Shwartz Maheswaran Surendra • Dorothea Wiesmann
Transforming the IT Services Lifecycle with AI Technologies
Kristof Kloeckner Global Technology Services IBM (United States) Armonk, NY, USA
John Davis Global Technology Services IBM (United Kingdom) Hursley, UK
Nicholas C. Fuller IBM Research Division IBM (United States) Yorktown Heights, NY, USA
Giovanni Lanfranchi Global Technology Services IBM (United States) Armonk, NY, USA
Stefan Pappe Global Technology Services IBM (Germany) Mannheim, Baden-Württemberg, Germany
Amit Paradkar IBM Research Division IBM (United States) Yorktown Heights, NY, USA
Larisa Shwartz IBM Research Division IBM (United States) Yorktown Heights, NY, USA
Maheswaran Surendra Global Technology Services IBM (United States) Yorktown Heights, NY, USA
Dorothea Wiesmann IBM Research Division Rüschlikon, Zürich, Switzerland
ISSN 2191-5768 ISSN 2191-5776 (electronic) SpringerBriefs in Computer Science ISBN 978-3-319-94047-2 ISBN 978-3-319-94048-9 (eBook) https://doi.org/10.1007/978-3-319-94048-9 Library of Congress Control Number: 2018947830 © The Author(s), under exclusive licence to Springer Nature Switzerland AG 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a
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