Trust propensity and job performance: The mediating role of psychological safety and affective commitment
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Trust propensity and job performance: The mediating role of psychological safety and affective commitment Aamir Ali Chughtai 1 Accepted: 28 October 2020 # Springer Science+Business Media, LLC, part of Springer Nature 2020
Abstract This study sought to examine the mediating role of psychological safety and affective commitment in the relationship between trust propensity and two indicators of job performance, namely, in-role performance and innovative work behavior. Data for this study were collected from 238 primary and secondary school teachers who were drawn from three private sector schools based in Pakistan. Structural equation modelling was used to test the research hypotheses. Results showed that psychological safety and affective commitment fully mediated the link between trust propensity and in-role performance, while they partially mediated the effects of trust propensity on innovative work behavior. The implications and limitations of this research are discussed. Keywords Trust propensity . Psychological safety . Affective commitment . In-role performance . Innovative work behavior
Introduction Trust, which refers to the willingness to accept vulnerability based upon positive expectations of another party (Rousseau, Sitkin, Burt, & Camerer, 1998), is considered the foundation of effective workplace relationships. Among its many benefits, trust increases cooperation, strengthens social exchange relationships and leads to higher job performance (Baer, Matta, Kim, Welsh, & Garud, 2018). In view of this evidence, scholars have devoted considerable effort to identify the factors that can help to create a climate of trust within the organization. In their seminal paper, Mayer, Davis, and Schoorman (1995) identified two main determinants of trust: trustworthiness, which refers to the evaluation of characteristics and actions of the trustee and trust propensity, which depicts the personality traits of the trustor. The present study exclusively focuses on the trait component of trust, that is, trust propensity. Trust propensity refers to a relatively stable dispositional trait, which reflects an individual’s tendency to trust or distrust others (Alarcon, Lyons, & Christensen, 2016; Baer et al., 2018). In recent years, the concept of trust propensity has * Aamir Ali Chughtai [email protected] 1
School of Business, Forman Christian College University, Ferozepur Road, Lahore 54600, Pakistan
acquired increased significance because previous research has shown that it is positively linked to various performance related outcomes (Colquitt, Brent, & LePine, 2007; van der Werff, Freeney, Lance, & Buckley, 2019). However, currently very little is known about the underlying processes through which this trait influences these outcomes. Thus, in order to address this gap and provide further insights into the trust propensity - job performance relationship, this study attempts to uncover the psychological mechanisms through which trust propensity relates to different performance outcomes. In this study it is propos
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