Underground Metro Drivers: Occupational Problems and Job Satisfaction
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ORIGINAL RESEARCH PAPERS
Underground Metro Drivers: Occupational Problems and Job Satisfaction Seyed Alireza Samerei1
· Kayvan Aghabayk1 · Mohamad Hosein Akbarzade1
Received: 4 October 2019 / Revised: 2 August 2020 / Accepted: 9 August 2020 / Published online: 3 September 2020 © The Author(s) 2020
Abstract The performance of employees in a transport set is highly affected by their satisfaction and occupational problems. Underground metro drivers work in special conditions as compared with the drivers of suburban trains and urban tramways. Even though several studies have focused on the ergonomics of train drivers, there is a dearth of research on underground metro drivers. This study was conducted to investigate the factors affecting the underground metro drivers’ occupational problems such as depression and level of satisfaction. The study was carried out on underground metro drivers in Tehran, Iran. The required data were collected through interviews, self-report tests and a depression scale. The classification and regression tree (CART) model was used to measure the relationship among depression, different conditions and other demographic characteristics. By using hierarchical clustering, metro drivers were divided into two categories with desirable and undesirable levels of satisfaction with regard to varying levels of satisfaction in different fields. By labelling them and reusing the CART model, the most important parameters affecting the satisfaction of drivers were extracted. The results indicated that more than half of Communicated by Xuesong Zhou. & Kayvan Aghabayk [email protected] Seyed Alireza Samerei [email protected] Mohamad Hosein Akbarzade [email protected] 1
School of Civil Engineering, College of Engineering, University of Tehran, Tehran, Iran
metro drivers were depressed. The most important factors in the incidence of depression were: resentment of some psychological factors such as dissatisfaction with loneliness in the cabin, stress and fear of an incident, fatigue, dissatisfaction with the resting place, work experience more than 3.5 years, dissatisfaction with rights and the need for a second job. Also, the most important factor affecting satisfaction was the quality of the resting place. Keywords Underground metro driver · Occupational problems · Depression · Job satisfaction
1 Introduction The system in the metro lines of Tehran and other major cities of Iran such as Mashhad, Tabriz and Isfahan is a kind of traditional guidance operation. In this operation, the guidance system relies on the metro driver. The metro driver plays a key role in driving the train as well as opening and closing the doors. Previous studies have shown that this job is a complex career. The metro driver operates in the context of surrounding environmental observations, signs of maintenance, automated cognitive process, memory constraints and dynamic decisions [1]. The train drivers not only direct the trains and the doors at the stations, but also play an important role
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