Who Gets Burnout and When? The Role of Personality, Job Control, and Organizational Identification in Predicting Burnout
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Who Gets Burnout and When? The Role of Personality, Job Control, and Organizational Identification in Predicting Burnout Among Police Officers Sumagna Bhowmick 1
&
Zubin Mulla 2
# Society for Police and Criminal Psychology 2020
Abstract Burnout is found to negatively impact the quality of life of professionals working in the human service industries. By studying 152 police officers in Kolkata, India, we explore what contributes to burnout, and in which context burnout can be reduced or increased. We have focused on the relationship between personality and burnout, and examined the relationship between different job aspects, like job control and organizational identification with burnout. Results indicate that certain personality traits like agreeableness and conscientiousness significantly predict personal accomplishment, while neuroticism predicts emotional exhaustion. Low job control was related with increased emotional exhaustion, and higher level of identification with organization was related with increased sense of personal accomplishment. Keywords Job burnout . Personality . Police . Job control . Organizational identification
In the last few decades, various police forces over the world have been subject to drastic structural reforms and an increasing number of responsibilities (Fleming and Rhodes 2005). While trying to implement management techniques to the public services such as the police, we must be careful to ensure that they are customized to take into account the unique circumstances and challenges faced by the police (Fleming and Lafferty 2000). One such challenge is the high levels of stress and job burnout among police personnel. The Indian police force is no exception. A survey conducted across 21 Indian states by the collaboration of Common Cause and Lokniti (a research programme at the Center for the Study of Developing Societies (CSDS) in India) found that police officials are under stress due to workload, poor work-life balance, and deficiency of resources. Additionally, it was found that, if given a chance to join another job with the same salary and benefits, more than one-third of police personnel would be willing to
* Sumagna Bhowmick [email protected] 1
School of Social Sciences, Tata Institute of Social Sciences, Mumbai, India
2
School of Management and Labour Studies, Tata Institute of Social Sciences, Mumbai, India
give up their profession (Kawoosa 2020). This appears to be daunting as far as the police service in India is concerned. In this paper, we investigate the role of personality, job control, and organizational identification in predicting burnout among Indian police officers. It explains why people working under the same conditions do not develop burnout at equal levels (Garbarino et al. 2013a; Queiros et al. 2013). Thus, we can argue that personality and certain aspects of job (such as job control and organizational identification) might play an important role in an individual experiencing burnout.
Burnout Burnout is a complex process and is more common among e
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