A Business Process Meta-Model for Knowledge Identification Based on a Core Ontology
Business process modeling (BPM) has become primary concern for any successful organization to improve the management of their individual and collective crucial knowledge. In this paper, we propose a new multi-perspective meta-model of business processes m
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bstract. Business process modeling (BPM) has become primary concern for any successful organization to improve the management of their individual and collective crucial knowledge. In this paper, we propose a new multi-perspective meta-model of business processes modeling for knowledge management (KM), called BPM4KI (Business Process Meta-Model for Knowledge Identification). This meta-model is semantically rich and well founded on COOP, a core ontology of organization’s processes. It covers all aspects of BPM and KM: the functional, organizational, behavioral, informational, intentional and knowledge perspectives. The aim of BPM4KI is to develop a rich and expressive graphical representation of BPs, especially, the sensitive business processes (SBPs) in order to identify and localize the crucial knowledge that is mobilized and created by these processes. Besides, it is evaluated through a real SBP scenario from medical domain in the context of the organization of protection of the motor disabled people of Sfax-Tunisia (ASHMS). Keywords: Knowledge management Knowledge identification Sensitive process Core ontology of organization’s processes Business process modeling
1 Introduction Currently, organizations are increasingly aware of the importance of tacit and explicit knowledge owned by their members which corresponds to their experience, skills and accumulated knowledge about the firm activities. In order to improve their performance, such organizations have become conscious of the necessity to effectively identify, acquire, store, distribute, and reuse all individual and organizational knowledge mobilized and created by their business processes1 (BPs). This knowledge represents a competitive, decisive and lasting advantage and a source of wealth to be valorized. 1
Several definitions were proposed in the literature for the notion of a BP, among them we cite the two following: According to [1] “A business process is a collection of activities that takes one or more kinds of inputs and creates outputs that is of value for the customer. A business process has a goal and is affected by events occurring in the external world or other processes”. According to [2] “A business process is a set of logically related tasks performed to achieve a defined business outcome”. BP may be represented by a BP model (and its corresponding diagram in a graphical notation), which usually comprises the control flow of well-structured activities that an organization performs to achieve its objectives.
© Springer International Publishing Switzerland 2016 B. Shishkov (Ed.): BMSD 2015, LNBIP 257, pp. 37–61, 2016. DOI: 10.1007/978-3-319-40512-4_3
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In fact, according to the literature review, in term of the process view several researchers and practitioners have been focusing on the management of the BPs. Particularly in the information systems engineering, many works have been developed [3–6] and aim to model, improve and optimize the BPs. In accordance with the KM view, few methods focusing on BP analysis for k
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