A gamification framework for getting residents closer to public institutions
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ORIGINAL RESEARCH
A gamification framework for getting residents closer to public institutions Manuel Rodrigues1 · Vasco Monteiro2 · Bruno Fernandes2 · Fábio Silva1,2 · Cesar Analide2 · Ricardo Santos1 Received: 30 January 2019 / Accepted: 12 November 2019 © Springer-Verlag GmbH Germany, part of Springer Nature 2019
Abstract All around the world, people are shifting towards cities to get closer to services, for better working conditions or just because they enjoy the proximity of such a vast myriad of opportunities that just cities can give. This trend has always been there throughout the years, but recently there has been an exponential growth. This pressure that citizens put under cities, calls for a better management of public institutions and services. In addition, the widely available technology, particularly with the huge growth of mobile device users, created the need and the opportunity for new digital services and platforms. Making a city “smart” is emerging as a strategy to mitigate the problems generated by the urban population growth and rapid urbanization. New ways of achieving the intended goals are being developed and tested. Gamification is an example, where institutions and people’s communication is encouraged through the offering of incentives and rewards that potentiate involvement with that particular institution. Hence, in this work we present a framework for gamification in smart cities, with a digital implemented solution being presented in the form of a mobile application, which aims to improve city hall public services and people’s communication, bringing them closer together. Keywords Smart Cities · Gamification · Mobile computing · Computational creativity
1 Introduction In our days, the great majority of the population, regardless of their age, has contact with the most diverse technologies, being rare to find those who do not have access to such technologies. Coupled with the need for people to be in constant * Manuel Rodrigues [email protected] Vasco Monteiro [email protected] Bruno Fernandes [email protected] Fábio Silva [email protected] Cesar Analide [email protected] Ricardo Santos [email protected] 1
CIICESI, School of Technology and Management, Polytechnic of Porto, Felgueiras, Portugal
Department of Informatics, ALGORITMI Centre, University of Minho, Braga, Portugal
2
contact with their peers, it leads to a huge growth of applications that are now within reach of these devices. Taking advantage of this growth, there is an opportunity to conceive new ways of bringing citizens closer to public institutions. Alongside all this, and with the fast growth in the field of intelligent systems and artificial intelligence, the increasingly fashionable concept of Smart Cities appeared naturally, often framed with the concepts of e-Participation (Sharma and Kharel 2015) and e-Government (Gil-García and Pardo 2005), which characterize the transition from existing, and sometimes somewhat outdated, services towards digital ones. In particular, the concept of e-Governme
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