Business Process Transformation The Process Tangram Framework
This book presents a framework through transformation and explains how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tang
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Management for Professionals
COM
MU N I C ATION
TOOLS AND HNIQUES
G TRIG S FAC UCCES TOR S S
Chitra Sharma
ERS
PROGRAM GOALS
Business Process Transformation The Process Tangram Framework
Management for Professionals
More information about this series at http://www.springer.com/series/10101
Chitra Sharma
Business Process Transformation The Process Tangram Framework
Chitra Sharma ICT, Change and Process Management Professional Gurgaon, India
ISSN 2192-8096 ISSN 2192-810X (electronic) Management for Professionals ISBN 978-81-322-2348-1 ISBN 978-81-322-2349-8 (eBook) DOI 10.1007/978-81-322-2349-8 Library of Congress Control Number: 2015938916 Springer New Delhi Heidelberg New York Dordrecht London © Springer India 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer (India) Pvt. Ltd. is part of Springer Science+Business Media (www.springer.com)
To My Parents For their unconditional faith in me
Foreword
For the last 30 years, I have been fortunate enough to be involved in many diverse industry activities, from fast-moving consumer goods to publishing and, for the most part, the electronic communications explosion, most recently as an executive officer at Qualcomm Inc. The one resounding conclusion that I have made is that you must change or die. My experience ranges from technology start-ups to turnarounds at established major players, and in each case it has been critical to make significant transformations to succeed. Transformation is complex, vast and at times extremely overwhelming. What one needs to do is to look around, learn from others and yet create one’s own unique recipe for success. Critical to success is the development of common goals, language and milestones. There are many useful books, models and theories that are available and can guide us through transformation. Most of these books are, however, at a strategic level and provide little help on how the goals can be translated into realistic plans – plans
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