Change Management in Nonprofit Organizations Theory and Practice
Nonprofit organizations are arguably in a perpetual state of change. Nonprofits must constantly scan, analyze, and adapt to the implications of the changing needs of clients, the community, funders, and government policy. Hence, the core competencies and
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Change Management in Nonprofit Organizations Theory and Practice
Change Management in Nonprofit Organizations
Kunle Akingbola · Sean Edmund Rogers · Alina Baluch
Change Management in Nonprofit Organizations Theory and Practice
Kunle Akingbola Lakehead University Orillia, ON, Canada
Sean Edmund Rogers University of Rhode Island Kingston, RI, USA
Alina Baluch University of St Andrews St Andrews, Fife, UK
ISBN 978-3-030-14773-0 ISBN 978-3-030-14774-7 (eBook) https://doi.org/10.1007/978-3-030-14774-7 Library of Congress Control Number: 2019934452 © The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Dedicated to Professor Jack Quarter The Ultimate Professor & Change Maker
Contents
1
Organizational Change 1
2
Nature of Change in Nonprofit Organizations 37
3
A Model of Change for Nonprofit Organizations 73
4
Employees and Change Management in Nonprofits 95
5
Volunteers and Change Management 127
6
Change and Board Governance 151
7
Social Enterprise as Change 171
8
Change Diagnosis in Nonprofit Organizations 187
9
Implementing Change in Nonprofit Organizations 197
vii
viii
Contents
10 Evaluating Change in Nonprofit Organizations 223 11 Strategic Change at A-Way Express Courier 251 Index 267
List of Figures
Fig. 1.1
Fig. 1.2 Fig. 1.3 Fig. 1.4 Fig. 1.5 Fig. 1.6
Fig. 1.7 Fig. 1.8
Fig. 1.9 Fig. 1.10
Heinz tomato plant (Source Financial Post, December 30, 2015, http://business.financialpost.com/executive/ management-hr/how-leamington-ont-where-the-tomatois-king-rallied-to-save-its-heinz-plant) 3 Example of cont
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