Cultural Intelligence in the World of Work Past, Present, Future
This book provides a comprehensive review of both the theoretical development and empirical study of the concept of cultural intelligence. A review of previous work on cross-cultural competence provides an historical backdrop against which the two main th
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Yuan Liao David C. Thomas
Cultural Intelligence in the World of Work Past, Present, Future
Springer Series in Emerging Cultural Perspectives in Work, Organizational, and Personnel Studies Series Editors Sharon Glazer, Division of Applied Behavioral Sciences, University of Baltimore, Baltimore, MD, USA Catherine T. Kwantes, Department of Psychology, University of Windsor, Windsor, ON, Canada
More information about this series at http://www.springer.com/series/16418
Yuan Liao David C. Thomas •
Cultural Intelligence in the World of Work Past, Present, Future
123
Yuan Liao Discipline of International Business University of Sydney Business School University of Sydney Darlington, NSW, Australia
David C. Thomas Peter B. Gustavson School of Business University of Victoria Victoria, BC, Canada
ISSN 2662-4672 ISSN 2662-4680 (electronic) Springer Series in Emerging Cultural Perspectives in Work, Organizational, and Personnel Studies ISBN 978-3-030-18170-3 ISBN 978-3-030-18171-0 (eBook) https://doi.org/10.1007/978-3-030-18171-0 © Springer Nature Switzerland AG 2020 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Acknowledgements
The authors thank the editors, Sharon Glazer and Catherine Kwantes, two anonymous reviewers, and Mark Peterson for their constructive feedback on this monograph.
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Contents
Part I
Defining and Measuring Cultural Intelligence
1 Cross-Cultural Competence . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Models of Cross-Cultural Effectiveness . . . . . . . . . . . . . 1.1.1 Components Models . . . . . . . . . . . . . . . . . . . . . 1.1.2 Coping and Adjustment Models . . . . . . . . . . . . . 1.1.3 Developmental and Learning Models . . . . . . . . . 1.1.4 Cultural
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