Customization-Oriented Design of Product-Service System
This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Funct
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CustomizationOriented Design of Product-Service System
Customization-Oriented Design of Product-Service System
Wenyan Song
Customization-Oriented Design of Product-Service System
123
Wenyan Song School of Economics and Management Beihang University Beijing, China
ISBN 978-981-13-0862-8 ISBN 978-981-13-0863-5 https://doi.org/10.1007/978-981-13-0863-5
(eBook)
Library of Congress Control Number: 2018943723 © Springer Nature Singapore Pte Ltd. 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Springer imprint is published by the registered company Springer Nature Singapore Pte Ltd. The registered company address is: 152 Beach Road, #21-01/04 Gateway East, Singapore 189721, Singapore
Preface
Many manufacturers today are striving to offer high value-added product-service system (PSS) due to the increasing competition and environmental pressure. PSS is a system consisting of products, services, networks of players, and supporting infrastructure, which are jointly capable of fulfilling specific client demands in an economical and sustainable manner. PSS design activities face a variety of challenges such as a high level of customization as well as its resulting challenges, i.e., hidden requirements in product use phase, potential conflicts of design attributes, and internal complexity of service processes. Specifically, due to a higher number of and more variable stakeholders involved in PSS, PSS requirements management with the methods for product requirements elicitation is challenged. Moreover, different value propositions to the stakeholders may also lead to potential conflicts between design attributes. Besides, when the external environment (e.g., customer requirements) changes greatly, the PSS providers have to rearrange service processes and resources, and even to redesign the whole PSS to adapt to the changed environm
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