Decision-making laboratory for socio-technological systems
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TECHNICAL PAPER
Decision-making laboratory for socio-technological systems David Balderas1
· Jose Martin Molina Espinosa1 · Sergio Ruiz Loza1
Received: 2 May 2020 / Accepted: 29 August 2020 © Springer-Verlag France SAS, part of Springer Nature 2020
Abstract Most socio-technological Systems are complex and have many variables interconnected, which makes them hard to predict and more important to control. Moreover, in many cases it is required to choose a plan of action that would bring some consequences and/or rewards. Under those circumstances it is important to make a decision based on the system’s variables, requirements, munificence and complexity and that they are evaluated using feasibility, viability, key performance indicators and time. In particular, the time required to make a decision. Hence, the correct use of decision-making tools would increase the chance of making a correct choice. For this reason, this work focuses on the list of requirements for a facilitation room, facilitation staff and tools, that would help the stakeholders to make a choice in a timely manner. The work ends with some suggestions that are likely to favor the final decision. Keywords Decision-Making · Stakeholders · Facilitation · Room · Laboratory
1 Introduction Systems can be defined as a group of entities that are interconnected [54]. This implies that the entities of a system will either respond to, or be affected from changes to any element of the system. A system, which involves entities of a social and technological nature, becomes a complex sociotechnological system [14,59]. These systems have some characteristics in common, such as: multiple entities interrelated with many variables, many possibilities and freedom of operation, particular and general objectives of the entities that compose them and difficult to predict future behavior. Some examples of complex socio-technological systems are healthcare, transportation, government policy implementation, environmental protection and education which have many interactions and have many contributions from different fields to work efficiently [41]. More specific examples of complex socio-technological systems are the cases of the applications Airbnb or Uber,
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David Balderas [email protected] Jose Martin Molina Espinosa [email protected] Sergio Ruiz Loza [email protected]
1
Campus Ciudad de Mexico, Tecnologico de Monterrey, Puente 222, Del. Tlalpan, 14380 Mexico, Mexico
where the technological system is composed of the web application developed to request a room for rent or a transportation system for a certain amount of time or distance, the schemes for collection and administration of time, while the social parts of the system are the house or car owners and users which interact between each other to provide and receive a service [36]. More in detail, as the name suggests socio-technical systems are composed of technological and social factors. The technological factors in complex socio-technological systems are composed of those tools, devices or mean
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