Digital Services and Platforms. Considerations for Sourcing 12th Glo
This book constitutes revised selected papers from the 12th international Global Sourcing Workshop 2018, held in La Thuile, Italy, in February 2018. The 9 contributions included were carefully reviewed and selected from 40 submissions. The book offers a r
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Julia Kotlarsky Ilan Oshri Leslie Willcocks (Eds.)
Digital Services and Platforms Considerations for Sourcing 12th Global Sourcing Workshop 2018 La Thuile, Italy, February 21–24, 2018 Revised Selected Papers
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Lecture Notes in Business Information Processing Series Editors Wil van der Aalst RWTH Aachen University, Aachen, Germany John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
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More information about this series at http://www.springer.com/series/7911
Julia Kotlarsky Ilan Oshri Leslie Willcocks (Eds.) •
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Digital Services and Platforms Considerations for Sourcing 12th Global Sourcing Workshop 2018 La Thuile, Italy, February 21–24, 2018 Revised Selected Papers
123
Editors Julia Kotlarsky University of Auckland Auckland, New Zealand
Ilan Oshri University of Auckland Auckland, New Zealand
Leslie Willcocks London School of Economics and Political Science London, UK
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-030-15849-1 ISBN 978-3-030-15850-7 (eBook) https://doi.org/10.1007/978-3-030-15850-7 Library of Congress Control Number: 2019934737 © Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
This edited book is intended for use by students, academics, and practitioners who take interest in outsourcing and offshoring of information technology and business services. The book offers a review of the key topics in sourcing of services, populated with practical frameworks that serve as a
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