Global Sourcing of Business and IT Services
This book provides in-depth insights into the practices that lead to success in global sourcing. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, offshoring, business process outsourcing and netsourcing. This boo
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Global Sourcing of Business and IT Services Leslie P. Willcocks and Mary C. Lacity
Advanced Praise for Global Sourcing of Business and IT Services
“Once again Mary Lacity and Leslie Willcocks have teamed together to provide a well researched and practical guide to outsourcing. Mary was one of TPI’s first employees. Her first love was academia, but I well remember her rare ability to blend academia with the practical realities of the business world. I am also a fan of Leslie Willcocks; on numerous occasions I have referenced people to Leslie’s pioneering work on competency models. In all candor, it is hard for me to get excited about another book on outsourcing. However, I really enjoyed this book, from their initial points concerning the effort requirement to manage outsourcing relationships and the dangers of doing piecemeal outsourcing, to their summary of global trends and enduring challenges. I believe that over time Sourcing will evolve to be a key core competence of most corporations. I would recommend this book to both the experienced and the not so experienced outsourcing practitioner – and academic.” —Dennis McGuire, Founder and Chairman of Technology Partners International “Global Sourcing of Business and IT Services continues Mary Lacity’s and Leslie Willcocks’ reign as Outsourcing’s most prolific researchers. Through incisive investigation and analysis, and excellent case examples, this book provides the reader with a current working knowledge of how IT and Business Process Outsourcing has been applied, benefits that can be anticipated, why it has not met expectations at times, and what it takes to be successful. This book is a ‘must read’ for anyone involved in outsourcing and for those who are just curious about it.” —Barry Wiegler, Founder and CEO, Sourcing Interests Group “Global Sourcing of Business and IT Services is must reading for outsourcing practitioners who have struggled, or will soon struggle, through its ever-evolving learning curve. Lacity and Willcocks have written a comprehensive source of valuable advice on how outsourcing can deliver on its promises and the factors involved in cases where it has failed. Basing their conclusions on having measured actual outcomes compared to expected outcomes in many outsourcing case studies and surveys, they identify the challenges and present some innovations to resolve them. Here are the answers to how to align interests, how to protect knowledge transfer and IP, how to manage sourcing processes from a life-cycle perspective, how to assess supplier capabilities, and much more. Lacity and Willcocks not only put forward severa
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